Loan Support Specialist

Loan Support Specialist

First Federal Community Bank's Loan Support Team has a strong reputation for accuracy, service, and compliance amidst robust loan production. The Loan Support Specialist serves as a centralized role supporting post-closing activities for consumer and residential loans while ensuring loan files are complete, accurate, compliant, and properly documented for final title. This position plays a key role in protecting the Bank's collateral position by tracking and resolving post-closing and title exceptions, ensuring loan files are in proper condition for final title and long-term retention. You embrace opportunities for ongoing professional development. Your attention to detail and accuracy makes you an important member of the First Federal team. Your active participation in organizations and community events demonstrates First Federal's commitment to Invest in Our Community.

Core competencies include teamwork, continual improvement, confidentiality, accuracy, adaptability, interpersonal communication, resourcefulness, and ability to multitask.

Specific Responsibilities

• Provides administrative assistance to the loan officer and staff, including updating loan data into the financial institution's computers, and assembling of documentation for loan closing.
• Ensures that loan files contain documents with proper signature, dates, and other relevant data.
• Assemble, verify, and maintain accuracy of loan documentation in accordance with Bank policy and regulatory requirements.
• Review loan documents for proper vesting, legal descriptions, closing dates, and signatures.
• Maintain loan files to ensure readiness for audits, examinations, and internal reviews.
• Perform post-closing review of consumer and residential loan files to ensure required documentation is present, properly executed, dated, and filed.
• Track, document, and monitor post-closing and title exceptions for consumer, residential and commercial loans.
• Work with internal departments, loan officers, title companies, and third-party vendors to resolve outstanding exceptions in a timely manner.
• Ensure the Bank's lien position and final title status are properly documented and perfected.
• Maintain accurate exception logs and provide reporting as needed to management.
• Prepare loan documents for scanning by organizing files and removing staples, paperclips, or bindings.
• Scan loan documents into the Bank's document imaging system (including AccuSystems or successor systems).
• Perform quality control reviews of scanned documents to ensure accuracy, clarity, and completeness.
• Conduct quality control checks on existing electronic loan files.
• Scan miscellaneous loan-related documents as required.
• Provide administrative support to loan officers and loan administration staff.
• Respond to internal and external inquiries related to loan documentation and post-closing processing.
• Assist with insurance tracking and related loan servicing support.
• Evaluate and resolve minor to intermediate loan documentation and post-closing issues.
• Perform other duties as assigned in support of Loan Administration operations.

Qualifications

• High school diploma or equivalent required.
• Six months to one year of experience in a financial institution or office environment preferred.
• General understanding of consumer and residential loan products and processes.
• Proficient computer skills, including loan systems, document imaging software, and standard office applications.
• Strong organizational, filing, and administrative skills.

Physical requirements include prolonged periods sitting at a desk and working on a computer.