Pharmacy Technician Lead

The Pharmacy Technician Lead acts as a resource to the Pharmacy Technicians by answering work related questions and directing work flow, and by providing first level leadership, training, and direction for staff technicians. Job Responsibilities Provides customer service by answering the phone provides correct pharmacy information to customers, or refers call to a pharmacist or management if unable to do so answers non-clinical questions (when will shipment arrive, etc.) enters patient demographics into patient profile with special emphasis on the correct spelling of name and DOB enters all other information as required by company Enters prescription information accurately into computer system correct drug, correct strength, correct frequency, correct quantity, correct doctor, correct refills, and any other pertinent information Provides initial and ongoing training to Pharmacy Technician staff Responds to employee work process questions, ensuring that technicians are following company policies and procedures Assists Supervisor in assignment of workload and monitoring of efficiency and productivity of technicians Uses appropriate judgment in upward communication regarding department or employee concerns, escalating issues to supervisor and/or manager as appropriate #J-18808-Ljbffr