AssociateTechnical Consultant

Job Title

Powering the world's payments ecosystem

Job Description

ACI powers the payments ecosystem – globally, and you power ACI. You'll innovate, collaborate, and grow – in an energetic technology culture with decades of proven success. ACIers – in all roles and levels – are truly your colleagues and many are your friends. Our size and reach allow you to see the global impact of your work. You are visible, your talents are valued, and you are empowered to shape the future of payments.

Job Summary:

Ensures new and existing ACI customers receive a first-class delivery service in accordance with customer expectations and contractual agreements. Primarily responsible for the identification/development of solutions for customers using company products, outsourced solutions and/or proprietary tools/techniques implemented by others. Defines customer needs and develops a plan and proposal for delivery of the project. Viewed by customers as a consultant. Performance is typically evaluated based on utilization (i.e., billable hours).

Job Responsibilities:

• Analyzes clients' business needs and recommends appropriate information technology solutions utilizing ACI's methodologies. Conducts analysis of corporate objectives, business functions and processes. Has limited technical expertise in one or several business or industry specializations.
• Works with others on the project delivery team to solve product related issues and recommend workaround solutions. Communicate with Technical Consultants and project managers on a regular basis providing status updates and any other information relevant to the ACI business.
• Supports the regional/product's business development and sales support efforts for a particular territory, industry or account.
• Assists customer with their implementation efforts as necessary to ensure successful product adoption.
• Assists in taking appropriate action for possible mitigation actions and or contingencies. Must learn to identify information needed to clarify a risk or business situation, seeking that information from appropriate sources and use skillful questioning to draw out the information.
• Perform other duties as assigned
• Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.

Knowledge, Skills and Experience required for the job:

• Fluent English is required (at least C1)
• Bachelor's degree in Computer Science, Information Systems/Management, Business, Accounting or Finance or equivalent experience.

Work Environment:

• Standard work environment
• Majority of time spent on PC (Phys. Req.)

Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

I n return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

About Us

ACI Worldwide is a global leader in mission-critical, real-time payments software . Our proven, secure and scalable software solutions enable leading corporations, fintechs and financial disruptors to process and manage digital payments, power omni-commerce payments, present and process bill payments, and manage fraud and risk. We combine our global footprint with a local presence to drive the real-time digital transformation of payments and commerce.

Job Info

• Job Identification 17841
• Job Category Client Delivery
• Job Schedule Full time
• Locations CO Bogota US Omaha US Norcross US FL Telecommuter US MA Telecommuter (Hybrid)