Representante de Servicio al Cliente
Rac Distributors Inc
Beneficios 401(k) Bonificación basada en el rendimiento Salario competitivo Seguro dental Seguro de enfermedad Tiempo libre remunerado Bono de reubicación Compensación competitiva Oportunidades de crecimiento profesional Resumen del trabajo Estamos buscando un representante de servicio al cliente para unirse a nuestro equipo. En este rol, se comunicará con los clientes para identificar sus necesidades, procesar solicitudes, escalar quejas y proporcionar soluciones útiles que garanticen que tengan una excelente experiencia de servicio al cliente con nuestra empresa. El candidato ideal es amigable, experto en informática y debe tener conocimiento de equipos y piezas de HVAC/R. Responsabilidades Reciba un gran volumen de llamadas entrantes y correos electrónicos Identifique el motivo de la llamada del cliente, recopile información relevante y brinde soluciones Utilice las mejores prácticas en técnicas de servicio al cliente para desarrollar una buena relación y construir relaciones con los clientes. Documentar todas las interacciones con los clientes Cumplir con las cuotas personales y de equipo Asistir a capacitaciones para mantener actualizadas las habilidades y conocimientos Calificaciones Diploma de escuela secundaria/GED Es preferible tener experiencia previa como representante de servicio al cliente o en un puesto similar Cómodo usando computadoras y software de gestión de clientes Excelentes habilidades de comunicación telefónica y verbal La comprensión de los equipos y piezas de HVAC/R es imprescindible. Capacidad para trabajar bien bajo presión Altamente organizado con la capacidad de priorizar proyectos y administrar el tiempo de manera efectiva #J-18808-Ljbffr Rac Distributors Inc
Vacancy posted 4 days ago
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