Patient Care Coordinator (PCC) Hearing Healthcare Office

Job Description

Job Description

Patient Care Coordinator (PCC) Hearing Healthcare OfficeYork, PA $35,360 - $40,520 (based on experience and bonuses) Are you someone who enjoys helping people, staying organized, and creating a great customer experience?We are looking for a Patient Care Coordinator (PCC) to join our York office. This role is the first point of contact for our patients and plays a key role in creating a positive, welcoming experience while supporting the success of the office.This position is ideal for someone with office experience, strong customer service skills, and a background in sales or inside sales.What You'll DoGreet patients and create a warm, professional first impressionAnswer phones and schedule appointmentsConfirm upcoming appointments and manage the scheduleSupport patient flow throughout the dayAssist with patient follow-up and communicationHelp maintain office organization and daily operationsSupport the provider in delivering an excellent patient experienceWhat We're Looking ForPrevious office or administrative experience preferredStrong customer service and communication skillsExperience in sales, inside sales, or customer-facing roles is a plusComfortable handling phones, scheduling, and multitaskingPositive, team-oriented attitudeOrganized, dependable, and detail- orientedCompensation & BenefitsCompetitive hourly or salary + bonus opportunitiesPaid time off and holidaysStable, full-time positionOpportunity for growth within the organizationWhy This Role MattersHearing loss can isolate people from the moments that matter most. As a PCC, you help create a welcoming environment and ensure patients feel comfortable, cared for, and supported from their first call to their follow-up visits.You'll play a key role in helping people reconnect with their families, conversations, and everyday life.If you enjoy working with people and want a role where you can make a difference every day, we'd love to hear from you.