Operations Support Specialist

Operations Support Specialist Location: Cleveland, OH (on-site) Employees: ~100 Industry: SaaS We’re seeking an organized and customer-focused Operations Specialist to join our Payroll Operations team. This role provides operational and administrative support across payroll processing, client account maintenance, reporting, and year-end activities while serving as a key resource for both clients and internal teams. This position offers the opportunity to develop hands-on experience with payroll operations, HCM platforms, and client support while building the skills necessary for continued career growth. Responsibilities Provide professional support to clients via phone and email by responding to payroll-related questions, requests, and account inquiries. Assist with payroll processing, payroll adjustments, and routine client account maintenance while ensuring accuracy and timely completion. Learn and maintain payroll system configurations, including employee deductions, retirement plans, accruals, and other payroll-related settings. Research, troubleshoot, and resolve payroll and account-related issues while meeting established service expectations. Review payroll reports to verify data accuracy, identify discrepancies, and ensure compliance with company procedures. Generate standard and custom reports using reporting tools and validate results prior to delivery. Support year-end payroll activities, including tax form requests, payroll report generation, employee record updates, and other seasonal processing tasks. Maintain accurate documentation of client interactions, requests, and resolutions within CRM and payroll management systems. Collaborate with payroll, operations, and other internal departments to support client needs and improve operational efficiency. Participate in cross-training opportunities to gain exposure to payroll operations, distribution processes, and additional service offerings. Assist with departmental initiatives, operational improvements, and special projects as assigned. Complete ongoing training to expand knowledge of payroll processes, HCM technology, compliance requirements, and company solutions. Requirements High school diploma or equivalent. Previous experience supporting payroll operations, HR, HCM, or a related administrative function. Experience working with payroll or HCM software platforms. Strong customer service skills with the ability to communicate professionally with clients and internal stakeholders. Strong attention to detail and the ability to identify and resolve issues effectively. Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint. Preferred Skills Experience supporting payroll processing in a multi-client or high-volume environment. Familiarity with payroll reporting, employee record maintenance, and year-end payroll processes. Experience in a payroll/HCM platform. Exposure to CRM systems or client service management tools. Knowledge of payroll compliance, tax reporting, or employee benefits administration. Featured Benefits: Benefits, 401K, Fitness Reimbursement, PTO and other company holidays Compensation: $21/hr #J-18808-Ljbffr