Event Manager

Position: Event Manager (Full-Time + Benefits) Type: Full-time (non-exempt), expected to work non-standard hours, including nights, weekends, and holidays. Reports to: Senior Event Manager Are you passionate about creating unforgettable experiences? Join our team at @the Grounds as an Event Manager! You will play a crucial role in coordinating and managing a variety of events, from sporting events and concerts to festivals and fairs. Your expertise will ensure smooth operations, exceptional client services, and successful event outcomes. Essential Duties & Responsibilities Coordinate events by maintaining close contact with clients and staff, ensuring a high service level. Guide clients in event preparation by interpreting contract provisions, policies, and procedures. Keep clients informed about deadline schedules, including floor plan submissions, meeting room setups, insurance requirements, and other relevant details. Provide clear, concise, and timely communication of detailed requirements to operational departments. Maintain event-related reports, information, and files. Maintain a positive public image and generate positive public relations with patrons and staff. Develop and maintain effective working relationships with industry partners, emergency personnel, and government agencies. Handle complaints, disturbances, or related problems with the public, staff, or clients. Investigate, report, and follow up on incidents, including damage or injury to the facility or individuals. Work extended and/or irregular hours, including nights, weekends, and holidays. Collaborate with other @the Grounds departments to provide exceptional guest and client services. Adhere to all @the Grounds security, policy, and procedures to ensure safety. The position requires step climbing, and walking, working indoors and outdoors, often in extreme temperatures for long periods. Perform other duties as assigned. Knowledge, Skills, And Abilities Knowledge of industry terminology, facility capabilities, operational procedures, event coordination, event-related services, and food and beverage operations. Ability to handle and prioritize multiple tasks and projects simultaneously. Ability to handle conflicts and take appropriate action during high-tension and stressful situations. Remain flexible and adjust to situations as they occur. Effective written and verbal communication skills. Maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered during employment. Possess any appropriate licenses as required by the state. Experience using Windows, Word, Excel, and other standard office software and equipment. Must be able to lift 40 pounds. Education/Experience A degree from an accredited four-year college or university is preferred. Experience in the event or hospitality profession is required. #J-18808-Ljbffr @the Grounds