Senior Business Analyst

Senior Business Analyst

Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as "The Relationship Company," we define success as a measure of the relationships we've built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That's the power of "nice". At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.

Western National is seeking a Senior Business Analyst to join our team! The individual in this role will have the opportunity to lead and influence the full requirements lifecycle across multiple product workstreams, drive business analysis for complex initiatives, and contribute to continuous improvement across teams and processes.

This position is ideal for someone who enjoys ownership, ambiguity, and influencing outcomes, not just documenting requirements. This is a high-impact Business Analyst role, meaning your work will immediately matter.

Responsibilities and opportunities of this role include:

• Collaborates with product teams to execute the full requirements lifecycle across multiple initiatives, ensuring alignment with business needs and delivery of customer value.
• Performs business analysis for mixed-complexity and high-impact processes and system enhancements with minimal guidance.
• Participates in ticket intake, work refinement, estimation, and troubleshooting activities, including resolution of production issues and communication of impacts.
• Works closely with product and change control teams to ensure quality deliverables and successful implementation of solutions.
• Creates and maintains documentation, including system, process, and support materials defined as critical by the organization.
• Guides requirements activities across teams, supporting diverse business processes and software implementations with varying levels of risk and complexity.
• Applies advanced business analysis tools, techniques, and best practices to deliver strategic value across applications and domains.
• Identifies root causes of issues across systems and processes, proposing and implementing effective solutions.
• Leads process improvement initiatives and influences adoption of best practices across teams and the business analyst community.
• Analyzes business plans, metrics, and reporting to identify requirements, evaluate performance, and recommend improvements.
• Supports additional activities as needed, including testing, roadmap planning, and deployment coordination.

Must-have qualifications for a candidate include:

• Strong experience writing user stories and acceptance criteria (e.g., clear, testable, actionable).
• Advanced analytical and root-cause problem-solving skills with the ability to navigate ambiguity.
• Ability to work independently and manage assignments through completion.
• Strong organization and multitasking skills with the ability to pay close attention to detail.
• Effective communication skills with both technical and non-technical audiences.
• Ability to collaborate effectively and lead change with positive influence.
• Proficient with business analysis practices and requirements lifecycle execution.
• Experience with tools such as Jira, Confluence, SharePoint, Teams, and Microsoft Office applications.
• Working knowledge of databases and data models with the ability to write basic SQL queries.

Ideal candidates will have:

• Seven or more years of experience in IT or a related field.
• Five or more years of business analyst experience across multiple domains and methodologies.
• Bachelor's or master's degree in a related field (or equivalent experience).
• Advanced business analyst certification, such as CBAP.
• Experience in property-and-casualty insurance.
• Agile certification and experience working within Agile frameworks.

Compensation overview: The targeted hiring range for this role is $93,100 - $128,040, annually. However, the base pay offered may vary depending on the job-related knowledge, skills, credentials, and experience of each candidate, as well as other factors such as the scope and location of the role. Candidates looking for compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and / or may be considered for other positions.

Western National Insurance Group reserves the right to fill this position at a level above or below the level included in this posting.

Western National has long been known as "The Relationship Company" and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.

Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for consecutive years. In addition, the Group is consistently recognized as a Ward's 50 property-and-casualty insurance company for its outstanding financial results.

Western National offers full-time employees a significant Total Rewards Package, including:

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities

Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.