HCV Program Clerk

HCV Program Clerk

Oklahoma City Housing Authority - Oklahoma City, OK 73117

Overview

Salary Range $31,200.00 - $40,622.00 Salary

Description

Accountability:

Directly responsible to the Assistant Director of the Housing Choice Voucher Program. Routine duties are initiated by the employee without supervisory direction. Instructions to the employee may be general or specific in nature and usually pertain to meeting deadlines. The employee has no supervisory duties.

Summary:

The primary purpose of this position is to provide assistance to the waitlist, intake, and leasing functions of the Housing Choice Voucher Program (HCVP). The incumbent supports the HCVP operations by conducting a wide variety of clerical and administrative tasks.

Responsibilities:

• Provides clerical and administrative support to the HCV team, including recordkeeping, document generation, data tracking, telephoning, mailing, and filing.
• Responds to requests in a prompt and courteous manner; identifies administrative needs of the department and develops appropriate solutions and/or recommendations.
• Provides customer service to applicants, tenants, property owners, and their agents; answers incoming calls; responds to inquiries regarding program information, the admissions process, application status, and rent payments; and escalates matters as needed.
• Establishes and maintains filing system and clerical procedures for intake and leasing activities; keeps the system and files up-to-date and accurate at all times. Processes paperwork for the HCVP transactions and ensures filing of required documentation.
• Conducts data entry regarding tenant changes and re-certifications.
• Ensures that accurate and complete files are submitted to the correct staff member within reasonable time frame; ensures completed files are stored in online tenant file system.
• Ensures receipt of required documentation by coordinating with applicants, tenants, and appropriate third parties.
• Distributes documentation including appointment, reminder, and termination letters. Generates correspondence and attaches supporting information needed to adjust subsidy amounts based on verified information on income and household size. Conducts mailings of recertification applications and other documents.
• Assists applicants and tenants in completing paperwork.

• Handles documents of a sensitive nature and maintains confidentiality regarding all documents and information received by or in the possession of the employee.

• Performs other related duties as assigned.

Qualifications

Education:

• Required: High School Diploma or its equivalent.

Required Knowledge, Skills, and Abilities:

• Knowledge of the practices, procedures and policies of OCHA and Federal regulations governing the provision and oversight of the Housing Choice Voucher Program.
• Ability to implement, without supervision, continuing assignments requiring the organization of material, the preparation of reports and the making of decisions within the framework of policies and procedures.
• Must be able to communicate well, both orally and in writing, with OCHA staff, residents, property owners and the public.
• Knowledge of the general operations and procedures of the Housing Choice Voucher Program.
• Knowledge of the regulations affecting OCHA's housing programs and demonstrated ability to understand the terms, conditions, and content of the HCVP regulations.
• Knowledge of the proper OCHA procedures for collecting, processing, and recording HCVP transactions.
• Skill in the operation of commonly used office equipment, especially the use of personal computers (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.
• Skill in providing instruction on the HUD and OCHA program requirements to applicants and current voucher participants.
• Skill in customer service and tenant relations.
• Ability to perform program-required computations with speed and accuracy.

Physical Requirements:

• Must be able to establish and maintain effective working relationships with co-workers and persons outside of the Authority.
• Must be able to sit and/or stand for up to eight hours at a time while performing work duties.
• Must be able to use fingers bilaterally and unilaterally to operate office-related equipment.
• Must have vision and hearing corrected to be able to perform essential job functions.
• Must be able to maintain punctuality and attendance as scheduled.
• Must be able to perform essential job functions in an environment that will sometimes include increased levels of work-related stress.
• An employee may request a reasonable accommodation to mitigate any of the physical requirements listed above.
• All physical requirements are evaluated based on the ability to perform, with or without reasonable accommodations under the ADA.

Special Requirements:

Must attain Housing Choice Voucher Occupancy certification within one year of employment