Member Services Specialist I (Contact Center)

Join to apply for the Member Services Specialist I role at USALLIANCE Financial . Base pay range $21.00/hr - $23.00/hr About Us At USALLIANCE, we pride ourselves on innovation, teamwork, training and development and career planning. As part of our team, you will have the opportunity to grow both personally and professionally in an inclusive and supportive environment. Represent USALLIANCE in the community and form lasting relationships with our members and partners. About This Role The Member Services Specialist will provide exceptional member experience in all delivery channels. Implement the Credit Union's Sales and Service standards by offering products and services to improve members' financial position. Display a great, positive attitude and the drive to succeed. Key Responsibilities Demonstrate a satisfactory knowledge of Credit Union products, services, policies and procedures, including promotions and special offers, during member and employee interactions. Assist existing and potential members by providing quality service and information in a pleasant, professional, and efficient manner via telephone, electronic communication (email, fax, web chat, video banking), or in person. Promptly and accurately perform member transactions and requests, including but not limited to balance inquiries, deposits, withdrawals, funds transfers, loan payments and advances, debiting and reimbursing fees, opening and closing accounts, placing card and check orders, submitting certificate account maturity instructions, setting up online and mobile banking, and submitting new membership and loan applications. Responsible for researching member inquiries using all available resources to ensure proper follow-up and satisfaction. Demonstrate working knowledge and understanding of the Credit Union's sales and service standards, and cross-sell Credit Union products and services during every eligible member interaction. Maintain the privacy and confidentiality of Credit Union members and employee account and business information. Identify and communicate areas for continual improvement of business processes to support efficiency. Any other duties and/or responsibilities as assigned. Who You Are Experience in Microsoft Word and Excel. Strong analytical, organizational and communication skills. Work independently and cooperatively with other credit union team members and departments. Strong communication and active listening skills. Must demonstrate teamwork by working flexible hours and providing staffing support to other USALLIANCE locations as requested. High school diploma or equivalent. Previous contact center experience preferred. Previous banking experience preferred. Minimum of 6 months sales experience in a retail or financial environment. Adequate secure workspace required for hybrid remote work eligibility. What We Offer Competitive Salary and Benefits Package Opportunities for Professional Development and Career Growth Hybrid Schedule (min. 3 Days in Office to Maximize Collaboration) A Collaborative and Inclusive Work Environment Paid Time Off, Wellness Time & Paid Federal Holidays 401K with 6% Match High Performance Culture All positions must adhere to standard BSA/AML policies, procedures, and processes. Employees must demonstrate awareness of business functions and how business decisions affect financial and/or non-financial work results. EQUAL OPPORTUNITY EMPLOYER . USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills, and experiences within our workforce. This job description is for informational purposes only and may be modified at any time by management. It does not constitute a contract of employment. At this time, USAlliance Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration-related support for this position. If sponsorship is needed, look for a statement in the job description indicating sponsorship will be considered. It is unlawful to require or administer a lie detector test as a condition of employment. In accordance with applicable state laws, an employer who violates this law shall be subject to penalties. In the spirit of pay transparency, the base hourly range for this position is $21.00 - $23.00 , exclusive of fringe benefits or potential incentives. This position is also eligible for an annual corporate bonus. Final base salary will be determined based on factors such as skills, education, and/or experience. We consider internal equity when making offers. This range represents the full base salary for the role, with hiring at the maximum of the range being atypical to allow for future salary growth. A generous compensation and benefits package is offered. Seniority level Entry level Employment type Full-time Job function Business Development and Sales #J-18808-Ljbffr USALLIANCE Financial