Business Operations Analyst

Operations Associate

The main function of an operations associate is to perform various administrative, technical, and customer service tasks across assigned business units. A typical operations associate is responsible for managing complex data, resolving customer issues, performing company research, assisting in project management, maintaining equipment inventories, and administering company policies.

Key Responsibilities

• Gather, develop, maintain, and interpret complex data.
• Communicate statistical and technical data with internal and external business units.
• Assist in system change management and deployment, and respond to inquiries for routine system issues.
• Participate in asset management, pricing research, and procurement for hardware and software.
• Conduct physical inventories of equipment and participate in audits to determine record accuracy.
• Manage complex or sensitive service orders and assist with project implementations.
• Provide customer assistance with inquiries and problems related to software, hardware, and network operations.
• Administer policies and procedures and assume operational assignments as needed.
• Assist in the planning, scheduling, monitoring, and reporting activities for facility projects.
• Monitor and report on operations and financial metrics.

Required Qualifications

Education: Bachelor's degree in Business Administration, Finance, Computer Science, or a related field.

Experience: 0-2 years of required experience.

Skills

• Strong organization, planning, and data management skills.
• Demonstrated problem-solving, critical thinking, and analytical abilities for complex problems.
• Strong written and verbal communication skills.
• Ability to work independently and collaborate cross-functionally.
• Knowledge of MS Office Suite (Word, Excel, PowerPoint, Access, Project).
• Ability to handle multiple projects simultaneously and prioritize assignments within time constraints.
• Demonstrated capability of working in complex, global environments with global project teams.
• Knowledge and understanding of corporate and unit policies and procedures.