In Room Dining Server - The Little Nell - Winter

In Room Dining Server - The Little Nell - Winter

The In-Room Dining Server delivers exceptional dining experiences by promptly and professionally serving food and beverages to guest rooms while ensuring accuracy, quality, and hospitality. This role requires attention to detail, excellent communication, and a commitment to providing personalized service that enhances the guest experience. This position reports to the In Room Dining Manager.

Applications for this position will be accepted until October 25, 2026.

Deliver food and beverages to guest rooms promptly and professionally

Ensure accuracy of orders, presentation, and adherence to hotel service standards

Set up and serve meals in a courteous and efficient manner

Provide menu recommendations and answer guest inquiries regarding food and beverages

Maintain cleanliness and organization of in-room dining trays, carts, and work areas

Process guest orders via phone, ensuring clarity and special requests are accommodated

Handle guest requests and concerns promptly to ensure satisfaction

Follow all health, safety, and sanitation guidelines

Collect and process payments accurately when required

Retrieve and clear trays from guest rooms and hallways in a timely manner

Collaborate with kitchen and other departments to ensure seamless service

Uphold hotel policies, procedures, and brand standards in all interactions

Other duties as assigned

High School Diploma or equivalent preferred

Six months related experience required

Strong knowledge of food and beverage menus, including ingredients and preparation methods

Basic knowledge of wine, food and cooking methods

Ability to provide exceptional guest service with professionalism and attention to detail

Excellent verbal communication and active listening skills

Strong organizational and time management abilities

Ability to handle multiple orders efficiently and accurately

Knowledge of proper food handling, safety, and sanitation standards

Familiarity with point-of-sale (POS) systems and order-taking procedures

Ability to lift and carry trays, carts, and other items safely

Strong problem-solving skills to address guest concerns promptly

Ability to work independently and as part of a team in a fast-paced environment

Basic math skills for processing payments and handling gratuities

Professional appearance and adherence to uniform and grooming standards

Ability to remain calm and composed under pressure

Flexibility to work various shifts, including nights, weekends, and holidays

Understanding of hotel policies, services, and room layouts to assist guests effectively

Ability to reach, crouch, kneel, stand, walk or be on your feet for extended periods of time

Regularly work in wet, hot and humid conditions for extended periods of time and may be required to walk on slippery and uneven surfaces

Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

This position is classified as a seasonal full-time position eligible for the following benefits:

Paid Time Off Programs

Paid Leave Programs

Employee Ski Pass and Dependent Ski Passes

Other company perks