Fulfillment Manager - B2B

Weezie sells design-forward, customizable luxury home goods and gifts, with a focus on bath products. Now is an exciting time to join the Weezie team. We were named one of the Inc. 5000 fastest-growing companies in 2024 and 2025 and have continued strong double-digit growth in 2026. With nearly 90 employees who work hard but also know how to #enjoythestay, we are searching for a Fulfillment Manager of B2B to join our team as we continue to grow. Weezie is seeking a Fulfillment Manager of B2B to lead all order flows outside our core D2C channel and own the systems and equipment that support our customization operation. This full-time, onsite role is based at our Austell Fulfillment Center and reports to the Director of Operations. What You’ll Do: Order Prioritization & Delivery: Own the prioritization and on-time fulfillment of all non-D2C order types, including wholesale, key accounts, custom logo, gifting, retail replenishment, and photo shoots, averaging 250+ orders per month and growing rapidly. Custom Program Fulfillment: Manage the fulfillment of the custom logo and gifting pipeline from receipt of production-ready files through fulfillment and delivery, ensuring consistent quality and clear handoffs. Retailer & Account Compliance: Own key account, wholesale, and EDI compliance, ensuring all packaging, labeling, documentation, and routing guide requirements are met to avoid chargebacks. Process & Quality Standards: Maintain the SOPs, controls, and quality checks needed to execute specialized order flows accurately and consistently as volume and complexity grow. Issue Prevention & Resolution : Investigate late orders, defects, chargebacks, and customer-facing errors, identify root causes, and implement corrective actions and durable process improvements to mitigate issue recurrence. Embroidery Automation: Own the customization automation’s systems configuration, mappings, exceptions, and issue resolution to keep embroidery and applique production running accurately and efficiently. Equipment Reliability: Manage the embroidery and applique machine maintenance program, including preventative maintenance, repairs, parts inventory, and reporting. Minimize downtime through proactive upkeep and swift diagnosis and repair. Documentation & Coverage: Maintain clear system and equipment documentation, escalation procedures, and cross-training to reduce single points of failure. Team Management: Lead a team of 4-5 skilled specialists through hiring, onboarding, training, coaching, and day-to-day performance management. Prioritization & Accountability: Set clear daily priorities, ownership, objectives, and performance expectations across the team. Culture & Standards: Foster a culture of ownership, direct communication, continuous improvement, policy compliance, and high standards for execution. KPIs Wholesale Chargebacks On-Time Shipping % Who You Are: 4-7 years of experience in fulfillment, warehouse operations, logistics, manufacturing, wholesale or retail operations, hospitality, or another fast-paced, process-driven environment; experience with key accounts, EDI, or complex customer requirements is a plus. Strong people leader who builds accountability, coaches performance, and motivates teams to operate at a high level, leading with a "we" over "I" mindset. Highly organized and operationally minded, with strong judgment, prioritization, and real-time problem-solving skills across complex workflows. You’re a masterful prioritizer who knows when progress beats perfection and where to focus effort for the highest impact. Clear, direct communicator who creates alignment, delivers feedback effectively, and stays composed under pressure, fostering a team that assumes the best in each other and operates with a shared, can-do attitude. Curious, resilient, and solution-oriented, with high standards for accuracy, compliance, and execution. You take initiative and follow through without waiting to be told, and treat every misstep as a chance to learn. Understands the direct connection between operational execution and customer experience, and takes pride in finding ways to deliver the wow in every touchpoint. What to expect This position will be full-time in person, based out of our fulfillment center in Austell, GA Extended hours and blackout vacation periods during peak seasons (Stitch and Save Sale, Birthday Sale, Black Friday/Cyber Monday) A team that works hard but knows how to #enjoythestay Unlimited PTO + 10 Paid Holidays Summer Fridays with a 1 pm close during the summer Anniversary gifts, including a $3,000 travel credit after 3 years of service and a 5-week paid sabbatical after 5 years of service Medical, Dental, Life, and Vision insurance 401(k) plan & Company Match Generous Weezie product gift and discount for yourself, friends, and family #J-18808-Ljbffr Weezie