Auto Body General Manager

Job Title: General Manager

Gerber Collision & Glass is one of the largest collision repair companies in North America, with over 1,000 locations and 10,000+ team members across the United States and Canada. As a General Manager, you will be the driving force behind exceptional customer experiences and daily operations of a Collision Center.

Job Description

The General Manager’s primary responsibility is to provide an outstanding customer experience while leading and maintaining day‑to‑day operations of the Store in compliance with established policies and procedures. The role includes planning and implementing daily operations, coaching team members, maintaining high quality standards, and ensuring alignment with all customers.

Key Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards; manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Review and follow up on Store CSI performance within 24 hours.

Education and Experience Required

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills and Abilities

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others using effective coaching tools and management skills.

Physical Demands

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits

• Annual Paid Time Off (PTO) plans.
• 2 weeks of Paid Parental Leave for full‑time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
• 401(k) Retirement Plan with company match.
• Employer Paid Short‑Term Disability & Life Insurance.
• Additional Voluntary Life Insurance.
• Continuing Education Opportunities.
• Free prescription or non‑prescription safety glasses annually.
• Annual voluntary uniform stipend.

Equal Employment Opportunity Statement

Gerber Collision & Glass is proud to be an equal‑opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Salary: $72,000 – $104,000 per year

Supplemental Pay: Compensation is commensurate with skill, education and experience. This position may also be eligible for bonus opportunities tied to individual or business initiatives.

Employment Information

Seniority Level: Mid‑Senior Level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Motor Vehicle Manufacturing