Assistant Program Manager - Account

Job Description

Job Description

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity .

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

The Assistant Program Manager (APgM) – Account will work alongside the Program Management team toto support the planning, coordination, governance, and execution of the signage program, while also managing smaller-scale projects. This individual will be responsible for coordinating program communications, facilitating the governance and design approval process, and ensuring alignment across stakeholders. They will need to be organized, proactive, and able to manage multiple tasks at once. They should be comfortable working in a fast-paced, team-oriented environment and ensure projects and program activities are executed in alignment with goals and deliverables defined by the client.

The APgM has strong project and program management skills, is a forward and creative thinker, has a sense of urgency with the ability to prioritize, and is an efficient and effective member of the team.

This position is required to be onsite in Purchase, NY 3 days a week.

Key Responsibilities

• Manage the program communications inbox and coordinate responses with internal and client stakeholders.
• Coordinate activities between program and project teams to ensure alignment, communication, and timely execution.
• Coordinate and facilitate the design governance and approval process across multiple stakeholders.
• Review brand books for completeness, quality, and adherence to established brand standards prior to routing for approval.
• Track and manage design review comments, approvals, and action items through completion.
• Coordinate communications between design, program management, vendors, site teams, and client stakeholders.
• Maintain program documentation, trackers, dashboards, and reporting to ensure accurate program visibility.
• Schedule and facilitate program meetings, prepare meeting materials, and document meeting notes and action items.
• Support program governance by monitoring milestones, deliverables, approval timelines, and key dependencies.
• Assist with planning, coordination, and execution of smaller-scale projects and program initiatives.
• Identify potential risks, escalate issues proactively, and support timely resolution.
• Support the development and continuous improvement of program processes, documentation, and governance standards.
• Perform other program coordination and administrative duties as required to support successful program delivery.
• Represent the company through outstanding program delivery, client service, process improvements and support.

Qualifications

• Bachelor's degree (BA/BS/BEng/BArch) preferred though not required.
• Minimum 3 - 5 years of related experience in project or program management, real estate and facilities management, or project coordination.
• Proficiency in MS Office Suite, MS Teams, Smartsheet, and SharePoint is required.
• Strong verbal and written communication skills; Role requires daily communication with client and team members
• Requires organization, time management, attention to detail, and prioritization skills through all projects.
• Must be able to review construction documents for accuracy.

Physical Requirements

• Must be able to move within and between client buildings more than 50% of the day.
• The person in this role needs to be able to occasionally lift up to 25 pounds.
• Willing to travel up to 25% of the time as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.