Nurse Navigator

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families.

We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you're going through and can offer compassion and resources to help. To us, it's important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.


Why Join Us? We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The Nurse Navigator is a registered nurse with oncology expertise who coordinates and guides patients through the cancer care continuum providing patient-centered education, triage, and care coordination. The Nurse Navigator ensures patients understand their diagnosis, treatment options, appointments, financial resources, and support services. The Nurse Navigator provides care management services reducing barriers to safe, timely and compassionate multidisciplinary outpatient oncology care.

*This full-time position will be working at our Kenmoor clinic from 8:00am to 6:00pm. The schedule to work is 3 (10 hour shifts) between Monday to Friday.*

Desired/Required Qualifications

Education:

• Licensed Registered Nurse in the State of Michigan.
• Oncology Certified Nurse certification or acquisition within 1 year of employment.
• ONS Chemotherapy / Biotherapy Provider Card or acquisition within 6 months of employment.
• Michigan Institute for Care Management and Transformation (MICMT) Training or acquisition within 60 days of employment.
• BLS certification or acquisition within 90 days of employment.
• Successful completion of company competency-based orientation program.

Specific skills & abilities:

• Minimum of 2-3 years of nursing experience with exposure to nurse navigation, ambulatory oncology operations, infusion services, or multidisciplinary cancer clinic coordination preferred.
• Working knowledge of outpatient oncology treatment pathways, symptom management, patient education, and triage principles.
• Strong skills in communication, patient teaching, interdisciplinary coordination, and management of multiple clinic-based priorities.
• Experience with electronic health records, scheduling and referral workflows, and documentation standards in an ambulatory setting.
• Ability to function effectively in a fast-paced outpatient environment with strong attention to timeliness, accuracy, and patient service.

Primary Duties and Responsibilities

1. Function as primary clinical contact for patients, families, and caregivers at consultation and during transition to treatment, including surveillance.

2. Coordinate diagnostic work-up, treatment starts and follow-up visits across ambulatory oncology services (i.e., infusion, radiation oncology, surgery, imaging, genetics, and specialty referrals).

3. Collaborate closely with physicians, advanced practice providers, infusion nurses, pharmacists, social workers, dietitians, financial counselors, and community resources.

4. Provide patient education related to diagnosis, treatment plan, chemotherapy/immunotherapy, symptom reporting, side effect management, and clinic workflows.

5. Support timely prior authorization, referrals, outside record retrieval, and coordination of tests or procedures needed to avoid delays in care.

6. Identify and help address barriers to treatment adherence, including transportation, financial concerns, scheduling challenges, language access, and psychosocial needs.

7. Track patient progress through key ambulatory milestones and document navigation interventions, education, and outcomes in the electronic health record.

8. Perform ongoing assessment and telephone triage identifying urgent symptoms or changes in condition and escalating to the appropriate provider promptly.

9. Participate in care management services to coordinate continued follow-up, support high-risk patients, promote adherence to treatment and symptom management, perform proactive outreach, and ensure interdisciplinary team collaboration.

10. Partner with Nursing Leadership to perform quality improvement activities, capture navigation metrics, support patient experience initiatives, and workflow optimization.


Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


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