Customer Care Representative

Customer Care Representative

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team. Location: St Michaels, AZ.

As a Customer Care Representative, you will help customers resolve any concerns or questions they may have while creating order packages and monitoring orders to meet customer desired due date/committed date.

You will play a partner role in providing account data that aids in a sales strategy. This is completed by using customer records provided by the account team Billing, Provisioning, & Ordering representative (BPO), marketing, Spotfire, and other sources.

Responsibilities:

• Contributing to the strategy of the sales partner.
• Providing a structured single view of customer insight.
• Handling non-sales administrative duties of account management including LOA expiration management, contract renewal verification and notification, customer notification of network impacts/projects, and managing order volumes to meet account team demands.
• Being accountable for customer experience in providing data, escalating, and removing obstacles to allow commitments to be met.
• Managing account revenue reports to retain Total Incremental Billed Revenue (TIBR) of assigned accounts.
• Managing NPS responses and implementing action plans for internal improvements identified in discovery.
• Preparing and facilitating team action.
• Contributing to and presenting customer experience-related activity on quarterly business orders, changes, tickets, contract update reviews for assigned accounts, sharing activity and results.
• Managing relationships to meet any non-standard terms and conditions agreements.
• Contributing to the collection and recording of churn mitigation actions in the module.
• Documenting all items of connect call into connect case weekly.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.