Food & Beverage Supervisor

Food & Beverage Supervisor

Under the direct supervision of the restaurant manager, this position assists in supervising the day-to-day operations of the restaurant to ensure exceptional guest service and smooth operations.

Essential duties and responsibilities include:

• Train and guide staff to maintain service standards
• Provide direction and assign tasks to front-line employees
• Maintain knowledge of the full menu, specials, and restaurant promotions
• Ensure guest satisfaction and resolve disputes or complaints promptly
• Communicate work-related issues to management, including employee relations, performance, facility, or safety concerns
• Assist front-of-house staff with seating guests, clearing tables, ringing out guests, setting tables, and taking drink orders
• Ensure quality of ingredients, preparation, presentation, and correct food temperatures
• Maintain cleanliness and organization of server stations
• Assist the food and beverage manager in resolving employee disputes
• Support sanitation and appearance standards in all front-of-house areas
• Model and ensure excellent guest service at all times
• Assist with product ordering as needed
• Take, place, and deliver food and beverage orders as necessary
• Provide coverage for front-of-house staff in case of callouts
• Assist with restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook)
• Review guest comment cards and report results to management
• Rotate server stations and assign early outs fairly and consistently
• Perform additional duties as requested by management

Requirements:

• High school diploma or equivalent work experience
• Must possess and maintain the following certifications:
• Nevada gaming registration
• TAM card
• Southern Nevada food handler card
• Must be at least 21 years of age