Investor Service Analyst

The Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams. Primary Responsibilities Will Include: Acknowledge and respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed. Review and process investor on-boarding documentation (Subscription, Tax, and AML documentation) Review and process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates) Maintain investor records across multiple internal and external systems Prepare and review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors Prepare investor audit confirmations and monthly recurring deliverables Disseminate fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms Track incoming capital call wires and prepare capital distributions payments across various client accounts Ensure all work is completed in line with the service level agreement Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors Ensure deliverables are executed in line with Gen II best practices, policies, and procedures Participate in special projects Operate efficiently in a deadline-driven, high volume, and everchanging environment Qualifications and Skills: Bachelor’s degree; degree in Business Administration or Economics is a plus 0-2 years’ experience in the financial services Industry Proficiency with Microsoft 365 Strong organizational and analytical skills Private Equity or Hedge Fund Investor Services background a plus Demonstrate strong customer service/client relationship skills Ability to manage multiple tasks and projects with differing deadlines Qualifications and Skills continued Impeccable attention to details Excellent verbal and written communications Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus The salary range for this position is $60,000-$75,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level. Work Arrangement All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of three (3) days a week in our office and days (2) days remotely. About the Company Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts. Key Facts: Administering over $1T in assets Servicing nearly every significant investor in the asset class Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model The most experienced and best performing team in the industry Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. The Investor Services analyst is an integral individual within the Gen II operations team. The role requires meticulous attention to detail, as well as strong time management and organizational skills that thrive in a fast-paced, deadline driven environment. The candidate will primarily be responsible for providing Investor Services functions to the Gen II sponsors and client service teams. Primary Responsibilities Will Include: Acknowledge and respond to client inquiries in a prompt manner while coordinating with internal and external teams, as needed. Review and process investor on-boarding documentation (Subscription, Tax, and AML documentation) Review and process subsequent investor activity and changes to investor static data (Partner transfers, name changes, contact and wire instruction updates) Maintain investor records across multiple internal and external systems Prepare and review ad-hoc, monthly, quarterly, annual reporting, and capital activity notices for sponsor funds and investors Prepare investor audit confirmations and monthly recurring deliverables Disseminate fund & investor correspondence (capital call, distribution, partner capital statement and other sponsor communications) across various investor portal platforms Track incoming capital call wires and prepare capital distributions payments across various client accounts Ensure all work is completed in line with the service level agreement Liaise with the client service team to ensure efficient and excellent client service experience for Gen II’s sponsors Ensure deliverables are executed in line with Gen II best practices, policies, and procedures Participate in special projects Operate efficiently in a deadline-driven, high volume, and everchanging environment Qualifications and Skills: Bachelor’s degree; degree in Business Administration or Economics is a plus 0-2 years’ experience in the financial services Industry Proficiency with Microsoft 365 Strong organizational and analytical skills Private Equity or Hedge Fund Investor Services background a plus Demonstrate strong customer service/client relationship skills Ability to manage multiple tasks and projects with differing deadlines Qualifications and Skills continued Impeccable attention to details Excellent verbal and written communications Experience with Investor Portals (Intralinks/Investment Café/Allvue/InvestorVision) a plus Experience with Allvue CRM a plus The salary range for this position is $60,000-$75,000, in addition to a discretionary bonus and comprehensive benefits package. Please note that the actual salary offer within that range will depend on the candidate’s experience level. Work Arrangement All applicants applying to Gen II Fund Services, LLC must be legally authorized to work in the United States. Please note that all US employees are required to work a hybrid schedule, comprised of three (3) days a week in our office and days (2) days remotely. About the Company Gen II Fund Services, LLC is one of the largest global independent private equity fund administrators, administering over $1 trillion of private capital on behalf of its clients with 14 offices across the US, Canada and Europe. Gen II offers private fund sponsors a best-in-class combination of people, process, and technology, enabling fund sponsors to effectively manage their operational infrastructure, financial reporting, and investor communications. The Gen II team is the most experienced and longest tenured team in the private equity fund administration industry, with broad expertise across buyout, funds of funds, real estate, energy, infrastructure, credit, co-investment, hybrid funds, feeder funds, venture capital, retail, and managed accounts. Key Facts: Administering over $1T in assets Servicing nearly every significant investor in the asset class Institutional grade infrastructure and SSAE 18 (SOC-1, Type 2) certification, ensuring confidence in our processes and operating model The most experienced and best performing team in the industry Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Gen II Fund Services