Training and Development Specialist (Continuous Improvement) - Enterprise Physical Operations

Position Summary The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university's mission of excellence in education, research, patient care, and community engagement. Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise. EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems covering academic, research, clinical, residential, administrative, and support facilities. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services. EPO creates and maintains safe, innovative, efficient, mission‑driven environments that support our students, faculty, staff, patients, researchers, and community partners. Responsibilities Design, develop, and deliver technical training programs that support operational excellence, workforce capability, and continuous improvement. Facilitate engaging in‑person and virtual training sessions using advanced functionality in Zoom and Microsoft Teams, including troubleshooting. Develop and manage training content within Workday Learning, including course creation, scheduling, registration, attendance tracking, and reporting. Track and analyze key performance indicators (KPIs) to measure training effectiveness and inform continuous improvement strategies. Create visually engaging training materials and communications using Canva, Excel, and PowerPoint. Collaborate with stakeholders to assess training needs and develop scaffolded and differentiated learning solutions. Evaluate training outcomes through assessments and feedback, providing actionable recommendations to leadership. Coordinate logistics, including training schedules and room reservations (e.g., Archibus). Deliver high‑quality customer service while building strong relationships across teams and departments. Support strategic workforce development initiatives and perform additional duties as assigned. Perform other duties as assigned. Working Conditions Job Location/Working Conditions Normal office environment Physical Effort Typically sitting at desk or table Repetitive wrist, hand, or finger movement Ability to move to on‑ and off‑campus locations Equipment Office equipment The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time. Required Qualifications Education Bachelor's degree or combination of education and/or experience may substitute for minimum education. Certifications / Professional Licenses No specific certification/professional license is required for this position. Work Experience Curriculum/Content Development and Workshop Facilitation – 3 Years. Skills Not Applicable. Driver's License A driver's license is not required for this position. Preferred Qualifications Bachelor's degree in Education, Human Resources, Organizational Development, or a related field. Hands‑on experience with Workday Learning or similar Learning Management Systems (LMS). Demonstrated ability to differentiate and scaffold learning content. Familiarity with technical training environments within operations, facilities, or similar industries. Experience with Canva for creating visual training materials. Master's degree. Professional Outcomes Assessment/Evaluation – 3 Years. ARCHIBUS, Articulate Storyline, Conflict Mediation, Cross‑Team Collaboration, Cross‑Team Communication, Cultural Issues, Curriculum Development, Customer Service, Detail‑Oriented, Diversity and Inclusion (D&I), eLearning Tools, Instructional Design, Instructional Techniques, Learning Management Systems (LMS), Learning Metrics, Microsoft Office, Multicultural Environments, Oral Communications, Team Collaboration, Teamwork, Workday Software, Working Independently, Workshop Facilitation, Written Communication, Zoom Video. Salary & Grade Grade : G10 Salary Range : $49,700.00 - $82,100.00 / Annually. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget. Benefits Statement Personal Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Take advantage of our free Metro transit U‑Pass for eligible employees. WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%. Wellness Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more! Family We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered. WashU covers the cost of tuition for you and your family, including dependent undergraduate‑level college tuition up to 100% at WashU and 40% elsewhere after seven years with us. For policies, detailed benefits, and eligibility, please visit EEO Statement Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Accommodation If you are unable to use our online application system and would like an accommodation, please email View email address on click.appcast.io or call the dedicated accommodation inquiry number at View phone number on click.appcast.io and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre‑Employment Screening All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening. FAQ For frequently asked questions about the application process, please refer to External Applicant FAQ. #J-18808-Ljbffr Washington University in St. Louis