Sr. Director, Business Operations & Strategy

Job Description

We're hiring a Sr. Director, Business Operations & Strategy (Chief of Staff) to work directly with the President of Legal Professionals during a period of rapid product and market change. This is a high-trust, high-impact role for an operator who can move between strategy and execution without losing speed in either direction.

The Chief of Staff makes the President and the leadership team more focused and more effective. That means driving the strategic agenda, running the operating rhythm that keeps the business aligned, and staying close enough to every partner function to represent the President’s priorities accurately for executive, board, and customer audiences. This is not a role built around managing a calendar. It's built around making sure the right things get decided, communicated, and followed through on.

Key Responsibilities

As the Chief of Staff, you will:

• Strategic Agenda Ownership & Cross Functional Representation: Drive the President's top priorities from idea to result. Run a tight operating rhythm built around two-week cycles and immediate priorities. The job is to know what needs to happen now and make sure it happens.
• Execution on Behalf of the President : Represent the President in internal and external settings where appropriate, ensuring continuity of message, tone, and intent. Carry forward directives and initiatives with discretion and authority.
• Enablement and Follow-Through: Own preparation and follow-up for board, customer, partner, and internal leadership meetings. Track action items to completion, especially with critical partners and customers.
• Trusted Strategic Partner: Act as a sounding board for the President. Anticipate needs, unlock decisions, and push back with informed perspective when it's warranted.
• Data and Decision Support: Interpret the metrics that matter to the business, rather than relying solely on qualitative synthesis from others. Bring structured, evidence-based thinking to ambiguous problems.
• Meeting and Travel Participation: Accompany the President on major trips and high-priority meetings. Capture decisions, drive alignment, and track next steps to closure.
• Organizational Intelligence: Build trusted relationships across the organization. Surface risks and opportunities early, and create feedback loops that support good decision-making and healthy culture.
• Communications and Content: Partner with communications, investor relations, and PR to shape the President's messaging. Own the agenda and materials for leadership and segment meetings.
• Team Building: As the role and its scope grow, help identify, hire, and onboard additional talent to support the President's office.

Required Qualifications

You are a fit for the Chief of Staff if you have:

• 5-10+ years in commercial, business operations, management consulting, or a strategic operator role, ideally in a fast-moving, technically driven business
• Demonstrated success as a Chief of Staff or equivalent high-impact operator supporting a senior executive
• Enough technical and product fluency to work closely with engineering and product teams
• Relentless follow-through and systems thinking; dropped balls are not acceptable
• Sound judgment and discretion with sensitive and confidential matters
• Strong written, verbal, and interpersonal communication, with the ability to influence executive stakeholders
• Structured problem-solving in ambiguous, fast-changing situations
• Internally driven, with a willingness to do work at any level of scope
• Ability to travel periodically with the President and adapt to shifting priorities in real time

What This Role Offers

As Chief of Staff, you'll gain experience and skills through:

• A high-visibility role shaping the effectiveness of senior leadership during a pivotal stage of growth in legal AI
• Direct exposure to executive decision-making, customer relationships, and strategic initiatives
• A front-row seat to how a global public company builds and scales an AI-driven business
• A track record in this role that has historically led to operational leadership opportunities

Preferred Qualifications

• N/A

#LI-DM1

What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $157,500 USD - $292,500 USD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. This job posting will close 12/31/2026.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com