Warranty & Customer Care Specialist

Job Description

Job Description

Join Tim O'Brien Homes LLC, where you’ll be empowered to make a real impact as a Warranty Specialist in the real estate industry. We're a leader in high-performance, energy-efficient homebuilding, recognized for our commitment to quality and customer satisfaction. In this role, you'll be the crucial link between our valued homeowners and our construction team, ensuring a seamless and positive warranty experience. Your expertise will help us maintain our award-winning standards while you grow your career in a supportive, vibrant environment.

If you're ready to represent a brand you believe in and contribute to our industry-leading reputation, we invite you to apply today. Compensation:

$65,000 - $75,000 yearly + Bonus Opportunity

Responsibilities:

• Participate as an active member of the Production & Customer Care Team by supporting all company initiatives, attending all department meetings, and providing constructive insight to the Customer Care Leader

• Communicate any recurring warranty issues to the Customer Care Leader and provide insight on possible plan changes to resolve issues

• Ensure customer satisfaction by working to deliver quality warranty services on a timely basis, according to company policies and procedures

• Maintain a top-rated customer experience measured through Avid Surveys

• Thoroughly understand all sections and components of the Tim O’Brien Homes Warranty Program and all vendor warranty programs

• Ensure that all customer communications occur in a timely and professional manner

• Develop a professional and ethical relationship with TOH vendors, enforcing Vendor Scope of Work requirements

• Ensure all Warranty work is completed and signed off by the homeowner within 30 days of warranty review. All Emergency Warranty requests must be reviewed within 24 hours and completed within 48 hours

• Facilitate minor repairs

Qualifications:

• Excellent verbal and written communication and interpersonal skills
• Ability to work independently and with a team
• Ability to independently make accurate, timely decisions
• Ability to read and interpret detailed construction blueprints, job specifications, and detailed development drawings
• Basic technology skills require the proficient use of a PC and a mobile smartphone
• Knowledge of Microsoft Windows and Outlook (email) is required, with the ability to learn web-based residential construction management systems
• Daily travel required
• Must possess a valid driver’s license
• Must be able to navigate uneven terrain and stairs and have the ability to stand for a prolonged period of time (4-6 Hours)
• Must be able to lift a maximum of 50 lbs to chest height

About Company

At Tim O’Brien Homes, we’re not just another homebuilder. We’re Wisconsin’s leader in High-Performance, Energy-Efficient Homebuilding, winner of 6 U.S. Department of Energy Housing Innovation Awards, and consistently ranked in the top tier nationally for customer satisfaction by AVID.

Why Tim O’Brien Homes?

• Market leader in quality and energy efficiency

• Award-winning customer experience

• Supportive, winning culture that celebrates success and invests in your growth

This is your chance to be part of an elite team, represent a company and product you believe in, and get rewarded for winning.

Apply today. Bring your drive. Let’s win together