Collections Specialist
$23 - $28 per hourWestinghouse
Nuclear Energy About the role: Location: Miami, FL 33134 We are looking for a Collections Specialist on behalf of our client. This is a 1-year contract assignment. (W-2. You will work in the in the Billing, Payments & Collections department. You will report to: Billing, Payments & Collections Manager. You will manage and resolve delinquent accounts across multiple aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. Key Responsibilities:
- You will manage a portfolio of accounts from early delinquency through legal and bankruptcy stages.
- Prepare weekly forecasts and progress reports by aging bucket.
- Conduct skip tracing and assign field cases for accounts lacking contact information.
- Coordinate with third-party collection agencies and manage feedback loops.
- Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances.
- Experience: Minimum 3 years in a collections role managing aging and default accounts.
- Education: High school diploma
- Software Proficiency: Zuora (billing and subscription management), Salesforce (CRM and case tracking), CIS (Customer Information System) and Microsoft 365 Suite (Excel, Outlook, Teams)
- Comprehensive Health and Income Protection Benefits
- 401(k) Savings Plan
- Paid Vacations for Qualifying Positions
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