President, Baystate Medical Center

Position Overview

This is an exceptional opportunity to join a dynamic and mission-driven executive team as President of Baystate Medical Center (President), the flagship hospital of Baystate Health, a not-for-profit, integrated healthcare system serving more than 1 million residents across western Massachusetts. The President will help guide one of the region's premier academic medical centers-home to the only regional campus of UMass Chan Medical School-during a time of transformative growth and renewed commitment to high-quality, patient-centered care.

Reporting to the Chief Operating Officer of Baystate Health, Dr. Scott Lichtenberger, this new leader will shape the strategic direction of Baystate Medical Center and play a pivotal role in advancing a clinically driven, physician-led model of care, reinforcing Baystate Health's mission to deliver safe, accessible, high-quality healthcare for the flagship academic medical center. The President will implement system transformation priorities, ensure operational excellence, strengthen clinical performance, and foster a culture of collaboration, innovation, and accountability across a workforce of more than 12,000 caregivers.

This executive will oversee day-to-day hospital operations while spearheading strategic initiatives that enhance patient access, improve care delivery, elevate quality outcomes, and hardwire evidence-based practices to advance patient safety and satisfaction. The President will work in close partnership with system leadership to align Baystate Medical Center's operations with organizational priorities, ensure financial stewardship, and sustain the hospital's role as a trusted community anchor.

A central priority for the President will be improving access to care and addressing regional challenges that may cause patients to seek services outside western Massachusetts. The leader will champion efforts to enhance collaboration between Baystate's health plan and physician groups, support recruitment efforts, create more seamless patient experiences, and expand provider-driven access across the region. In addition, Baystate Health is on an enhanced journey to become a High Reliability Organization across its integrated health system by 2030, aligning around shared guiding principles and strengthening the standard work across the system - hospitals, medical group, health plan, and more. The President will play an integral role in leading this effort at the flagship institution.

The ideal candidate will be an experienced, inspirational, and consensus-building executive who embodies Baystate Health's values and brings an unwavering commitment to quality, equity, integrity, and service. This leader will be highly visible, community-focused, and deeply committed to fostering strong physician, staff, and stakeholder engagement. They will build upon Baystate's rich history-rooted in community loyalty, clinical excellence, and generational service-and drive continuous improvement across all facets of care.

At Baystate Medical Center, innovation, excellence, and mission-driven leadership are paramount. The President will play a vital role in advancing the academic mission, supporting the development of future healthcare providers, and strengthening Baystate's reputation as a leading regional healthcare institution.

This is a unique opportunity to make a significant and lasting impact on the health and well-being of western Massachusetts communities while contributing to the broader transformation of healthcare delivery.

Key Responsibilities

Executive Leadership

• Provides executive level leadership and oversight of the operations of Baystate Medical Center. Promotes the importance of the mission and values to all constituencies.
• Creates a clear vision and roadmap for areas of accountability, working closely with senior executives to position the organization for future challenges.
• Represents Baystate Medical Center executive leadership on system-wide work groups and projects.
• Develops and leads a cohesive management team, promoting open and honest communication in a supportive environment while challenging them to achieve higher levels of performance and accountability.
• Embraces the importance of system collaboration and works effectively with other entity senior management to achieve both hospital and system goals.
• Continues to position the organization as a regional and national leader in quality healthcare service delivery.

Operational Leadership

• Is responsible for the day-to-day operations of the hospital.
• Oversees patient flow and throughput for the emergency department, perioperative, inpatient, and procedural areas.
• Directs the operational implementation of the hospital's strategic and financial plans, incorporating accountability for meeting and exceeding financial and overall performance goals.
• Provides oversight for all hospital operations including setting clear short- and long-term operational goals and resourcing resources to support overall operations.
• Ensures operational efficiencies through benchmarking and quantitative monitoring of operational performance and develops and implements action plans to secure efficient operations.
• Encourages continuous improvement and ongoing innovation, using a growth mindset to raise the bar for performance and care delivery.
• Provides effective executive oversight of facilities and support services and coordinates the operations between the various areas/departments in collaboration with the responsible department heads.

Financial Management

• Leads BMC's monthly operating review with system leadership.
• Ensures the sound fiscal operation of Baystate Medical Center, including the timely, accurate, and comprehensive development and implementation of annual operating and capital budgets.
• Works through the management team and health system leadership, serving as a resource to help reduce costs, enhance revenues, and achieve effective utilization and quality goals and objectives.
• Monitors financial performance through regular reports and analysis, ensuring alignment with the hospital's financial objectives.
• Collaborates with hospital leaders to identify and implement cost-saving initiatives and revenue enhancement strategies.

Strategic Planning

• Develops, administers, and communicates strategic and operational plans to support the vision, mission, values, and strategic plan of Baystate Medical Center.
• Plans, develops, and coordinates organization capacity and capability to respond to and implement changes in the strategic direction of the health system.
• Develops and implements metrics to measure performance and progress toward strategic goals, ensuring completion of strategic actions at various levels to achieve desired results.
• Develops and implements strategies focused on aligning the components of systemwide services to improve utilization, efficiency, and financial viability. Aligns objectives and programs within areas of responsibility with enterprise objectives and strategies.

Patient Experience

• Embraces responsibility for the overall patient experience at Baystate Medical Center, including receipt of appropriate information and materials, amenities and services, and in alignment with the strategic objectives defined by the health system.
• Implements patient feedback mechanisms to continuously improve service quality and address patient concerns promptly.
• Enhances patient satisfaction through innovative care models and personalized service offerings.

Physician Engagement

• Develops effective partnerships through establishing open communication channels with physicians and medical leadership that result in enhanced trust, alignment, and collaborative working relationships to achieve common goals.
• Provides physicians with regular updates on hospital policies and procedures to ensure seamless integration and compliance.
• In collaboration with clinical leaders, develops an improvement plan focused on patient throughput, clinical quality, growth, and expense management.

Performance Management

• Monitors, analyzes, and evaluates the activities and performance effectiveness within the various areas of responsibility, ensuring progress toward the hospital's overall targets.
• Establishes benchmarks and best practices to identify areas for improvement.
• Provides regular reports and updates to senior management on performance metrics and strategic initiatives.
• Reviews and evaluates existing systems, programs, and procedures.

Culture Building

• Selects, develops, and leads a high-performing team of direct reports who in turn foster a success-oriented, accountable structure and environment within their areas of responsibility through the transform journey implemented at the system level.
• Creates an organizational climate that supports and values inclusive teams and recognizes the contributions of team members.
• Establishes a culture of professional growth, mentoring, and advancement.
• Aligns the team with Baystate's core values and mission.

Community Engagement

• Demonstrates personal and professional leadership within Baystate Medical Center, the community, and among healthcare and business colleagues.
• Develops cooperative relationships with local, regional, and national peers within and outside the healthcare industry.

Education and Professional Qualifications

The ideal candidate should exhibit a proven leadership track record and possess exceptional business acumen. Their leadership will facilitate and enhance the success and cohesion of Baystate Medical Center as well as the communities it serves. The candidate must exemplify strategic leadership, innovation, collaboration, and a steadfast focus on achieving results.

Healthcare Executive Leadership Experience

• Proven experience in a relevant leadership role within a healthcare organization, demonstrating the ability to create and implement strategic and operational initiatives.
• Ten years of progressive leadership in healthcare, with at least five years in a senior-level executive role.

Proven Performance Improvement Experience

• Extensive background in developing and managing financial strategies, with a strong track record of managing efficiency and productivity to enhance patient throughput and patient experience, external expense management, and in driving supply conversions in alignment with system contracts.
• Proven capability in revitalizing operational aspects of an organization to achieve sustained improvements.

Healthcare Operations Experience

• Comprehensive experience in overseeing hospital operations, including clinical services, with a focus on operational efficiency and high quality of care. Deep understanding of hospital finances and operational scorecard to quickly identify improvement opportunities.
• A keen operational and business sense, with a solid understanding of the healthcare business; a strategic thinker.

Innovation and Program Development Experience

• Demonstrated ability to initiate and support innovative programs addressing both current and future healthcare needs.
• Proven leadership track record overseeing transformational changes from innovation through implementation while working collaboratively across a diverse stakeholder population to create sustained value.
• A team leader and builder who can inspire, mentor, and develop a strong management team. Able to motivate staff and align efforts with a sense of urgency. A delegator who maintains high standards of accountability.

Education

• Bachelor's degree in business administration, healthcare administration or related field required. Master's degree preferred.

Korn Ferry shall provide equal employment opportunity to all qualified candidates, and will refer candidates without regard to race, color, religion, national origin, sex, age, disability, veteran status or any other legally protected basis. Artificial Intelligence tools may be used in connection with the recruitment process for this position.