Business Analyst

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Business Analyst

Business Analysis | Process Improvement | Requirements Gathering | Data Analysis | Agile | SDLC | Stakeholder Management

Do you enjoy turning business needs into clear, actionable requirements that drive meaningful business outcomes?

Do you thrive in a collaborative environment where you can improve processes, solve complex business challenges, and support successful project delivery?

About the Role

Conduent is seeking a Business Analyst to help drive business process improvement, operational efficiency, and technology-enabled solutions across the organization. In this role, you will partner with business stakeholders, technical teams, and project leaders to gather requirements, analyze business processes, and translate business needs into clear, actionable solutions.

The ideal candidate is analytical, detail-oriented, and comfortable working across both business and technical environments. This position plays an important role in supporting process improvements, system enhancements, project execution, and data-driven decision-making.

What You'll Do

• Gather, analyze, and document business requirements, functional requirements, and non-functional requirements from stakeholders across departments.

• Conduct stakeholder interviews, workshops, discovery sessions, and process reviews to understand current workflows, business challenges, pain points, and opportunities for improvement.

• Translate business needs into clear documentation, including business requirements documents (BRDs), user stories, use cases, workflow diagrams, process maps, and other project artifacts.

• Analyze data, trends, metrics, and business performance indicators to support recommendations, decision-making, and process optimization efforts.

• Identify process gaps, operational bottlenecks, business risks, and automation opportunities, and recommend practical solutions that align with organizational goals.

• Partner with cross-functional teams, including business users, software developers, quality assurance teams, product teams, vendors, and project managers to ensure alignment on project scope, requirements, and successful delivery.

• Support project planning activities, impact assessments, feasibility analysis, risk identification, and change management initiatives.

• Define acceptance criteria, assist with test case reviews, support User Acceptance Testing (UAT) activities, and validate that delivered solutions meet documented business requirements.

• Prepare reports, dashboards, presentations, status updates, and executive summaries for stakeholders and leadership teams.

• Assist with implementation activities, end-user training, go-live support, knowledge transfer, and post-implementation reviews.

Required Qualifications

• Bachelor's degree in Information Systems, Computer Science, or a related field.

• Minimum of two (2) years of experience in business analysis, process improvement, systems analysis, or a related discipline.

• Strong analytical and problem-solving skills with the ability to evaluate data, identify trends, and translate findings into actionable business recommendations.

• Experience gathering requirements and creating clear, comprehensive project and business documentation.

• Strong communication, collaboration, and stakeholder management skills with the ability to explain complex concepts to both technical and non-technical audiences.

• Experience using tools such as Microsoft Excel, Visio, Jira, Confluence, or similar business analysis and project management platforms.

• Knowledge of the Software Development Life Cycle (SDLC) and project delivery methodologies, including Agile, Scrum, and Waterfall.

Preferred Qualifications

• Knowledge of billing and invoicing.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Remote work : Work in a way that allows you to work from home and have time onsite when needed to connect with other team members and business leaders.

Working For You

Perks and rewards designed for you:

Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.

Retirement Savings: We will support you as you save for your future.

Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.

Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.

Great Work Environment: We are proud of our award-winning culture and the recognition we've received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates.

We strive to create a culture where you can:

• Bring your authentic self to work.

• Grow and thrive, both personally and professionally.

• Make a difference with our clients, in our communities, and with the millions of people we support.

When you join Conduent, you are engaged in creating the future - both our company's and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $63,525-$82,500.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form ( . Complete the form and then email it as an attachment to View email address on click.appcast.io . You may also click here to access Conduent's ADAAA Accommodation Policy ( .