Supervisor, Onsite Support Operations, DoorDash for Business

Onsite Operations Lead

DoorDash for Business provides meal solutions to companies. Meal Manager is an automated meal program for offices, and our onsite support team is the face of that program. Onsite Support Specialists handle meal set up and labeling, and at times, issue resolution at the customer's site, and they shape how customers and merchants experience every order.

As the lead for our Onsite Operations, you will own the onsite support team end to end. You will build it, staff it, hold it to a clear standard, and make sure it improves the customer experience.

You will own workforce management, program standards, the code of conduct, hiring, and training. Reporting to Sr. Manager of Strategy & Operations, you will be accountable for the team's performance and for how the onsite program is perceived by our customers.

You're Excited About This Opportunity Because You Will

• Staff Forecast onsite staffing needs by site, day, and meal window. Build schedules that match coverage to order volume, and manage attendance, call-outs, and backfill so gaps don't reach customers.
• Standardize Define and maintain the onsite playbook for setup, food handling, dropoff, escalation, and customer communication. Run site audits and turn findings into corrective action.
• Uphold Own the code of conduct, professional standards, and safety expectations. Handle performance management and escalations fairly and consistently, working with HR and Legal as needed.
• Hire Own the pipeline for onsite roles. Set and hit targets for time-to-fill and ramp-to-productivity, working with Recruiting and any staffing vendors, and build a bench so customer launches are never blocked on headcount.
• Train Design and run onboarding and ongoing training covering the Meal Manager product, tools, customer service, and food safety. Develop team leads and high performers into supervisors.
• Deliver Own the team scorecard: onsite quality, staffing coverage, attrition, and cost. Report performance to leadership with clear data, root causes, and a plan for any gaps.

We're Excited About You Because

• You have 5+ years of experience in operations, workforce management, or frontline team leadership. Experience in food service, hospitality, facilities, logistics, or field operations is a plus.
• You have 2+ years managing managers or team leads, or a large frontline team (20+).
• You have a track record of hiring and building training programs that shorten ramp time.
• You are a strong analytical thinker who is comfortable with scheduling, forecasting, and KPI tools (Sigma, Sheets, or similar).
• You communicate clearly, set standards, give direct feedback, and hold the line.
• You are comfortable in a fast-moving, ambiguous environment where the playbook is still being written.

Nice to Have

• Experience with a distributed, multi-site workforce.
• Vendor or contractor management experience.
• B2B or enterprise customer-facing operations experience.
• Food safety certification.

We expect this position to be filled by 01/10/2027

Compensation

The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$95,200 $140,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice Regarding Use of AI and Automated Tools: To streamline our hiring process, DoorDash utilizes an automated recruitment tool called Metaview.

How it works: Metaview assists our recruiting team by evaluating job related qualifications and characteristics in connection with hiring. The tool is designed and used to support - rather than replace - human decision-making; trained personnel make final decisions with meaningful human review and oversight, and DoorDash does not use Metaview or other AI-enabled tool in a manner that has the effect of subjecting applicants or employees to discrimination based on any protected characteristic or proxy or for engaging in any protected activity under applicable law.

Data Retention, Privacy & Bias Audit: Data collected during this process is retained in accordance with our Candidate Privacy Policy and applicable state laws. In compliance with New York City Local Law 144, the independent bias audit summary for Metaview