Head of Customer Success, Mid‑Market Americas
Harvey
Harvey in San Francisco is seeking a Head of Customer Success, Mid-Market - Americas to own strategy, execution and outcomes across the Americas. You will lead Mid-Market CSMs and CS Leaders, driving value realization for Harvey's largest accounts—top law firms and enterprise legal departments—and ensure ROI from our AI platform. This senior leadership role reports to the VP of Customer Success and demands a builder's mindset: define playbooks, scale the team, and set the standard for #J-18808-Ljbffr Harvey
Vacancy posted 1 day ago
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- Role Overview As the Head of Customer Success, Mid-Market - Americas, you will own the strategy, execution, and outcomes of Harvey's mid-market customer success motion across the United States, Canada, and Latin America. You will lead a team of Mid-Market CSMs and CS Leaders...Suggested
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...Bedrock—and was named one of America's best startup employers by Forbes... ...with a proven track record of success to join our US-based Account Management team. As a Mid-Market Account Manager at Rippling,... ...owner for each of your customers to guide them in optimizing the...SuggestedContract workWork at officeRemote work3 days per week$160k
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...advisor, and partnering with them to ensure they’re onboarded successfully, engage with our platform in an optimized way, and manage... ...of fun.What You’ll Do:Manage all post-sales activity for Mid-Market customers through strong relationship-building, product knowledge, planning...Work experience placement$85.68k - $126k
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