Patient Account Representative

Job Description

Job Description

Description:

Are you looking to make an impact at a rapidly growing company in the healthcare industry? Join SperoMD, a dynamic and physician-owned Revenue Cycle Management (RCM) organization, committed to delivering exceptional revenue cycle services to healthcare providers across the United States. Our team is made up of driven professionals who take pride in supporting clients in a wide range of medical specialties, from primary care to specialized practices.

SperoMD is seeking a detail-oriented and customer-focused Patient Account Representative to join our team. In this role, you will manage self-pay account balances, post patient payments, and serve as the primary point of contact for patient billing inquiries. You’ll work closely with internal teams—including billing and coding—to resolve account issues and ensure timely communication and resolution for our patients. This position will be on-site at our Northbrook home office.

What you will do:

• Post patient payments and set up payment plans.
• Contact patients with overdue accounts to arrange payment.
• Generate account correspondence based on current account status.
• Collaborate with coding and billing teams to resolve account issues.
• Respond to internal staff messages and emails in a timely manner.
• Answer incoming calls promptly in alignment with SperoMD’s call quality standards.
• Follow up with patients to ensure resolution of their concerns.
• Accurately document all account activity per established workflows.
• Escalate complex issues to the Patient Account Coordinator as necessary.
• Uphold and model SperoMD Core Values in all interactions

MINIMUM QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education, Knowledge, Skills & Abilities:

• High school diploma or equivalent required
• Experience with Epic or other electronic health record (EHR) systems preferred
• Knowledge and level of comfort with Microsoft Excel preferred
• Google Suite experience preferred
• Strong verbal communication skills required

Experience:

• Minimum of 3 years of medical billing experience preferred
• 3 years of related customer service experience

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Ability to sit, stand, and walk as needed
• Frequent use of computer and telephone equipment
• Typing and general computer work required

CORE VALUES

Trust. We are committed to integrity without compromise

• Be gently honest with all your customers – coworkers, patients, physicians, management
• Provide realistic expectations
• Keep your word, your commitments
• Protect the privacy of patients, parents and coworkers

Partnership. We work as a team toward our shared purpose

• Demonstrate commitment to the partnership and its shared purpose
• Collaborate with your coworkers and other customers; offer to help
• Communicate information fully
• Maintain a positive outlook
• In conflict, work toward the goal of resolution rather than winning

Excellence. We strive to exceed expectations in everything we do

• Strive to continually meet PCMH standards
• Consistently go the extra mile
• Take action to fix problems and to prevent repeat problems
• Consistently speak and behave in a friendly, helpful manner to all customers

Compassion. We are dedicated to serving others and fostering healthy relationships.

• Listen
• Acknowledge and demonstrate sensitivity to the feelings and needs of others
• When someone is upset, put yourself in their shoes and give the benefit of the doubt when you can

Respect. We treat all with dignity and embrace diversity

• Listen and pay attention when others are speaking
• Be polite
• Take action to protect another’s dignity
• Demonstrate openness to another’s point of view

Why SperoMD?

• Growth Opportunities: We’re a rapidly expanding company with a focus on promoting from within. You’ll have the chance to grow your skills and advance your career as we expand our services.
• Variety of Specialties: With clients across a wide range of medical specialties, you’ll gain diverse experience and expertise in different areas of healthcare billing and revenue cycle management.
• Supportive Environment: We’re a tight-knit team that values each member’s contributions. You’ll receive the support and training you need to succeed.
• Competitive Compensation: In addition to a competitive salary, we offer comprehensive benefits, including health, dental, and vision coverage, as well as other perks designed to support your well-being.

At SperoMD, we invest in your total well-being. Our comprehensive benefits package includes:

Financial & Retirement

• 401(k) with profit sharing
• Differential pay
• Referral bonuses

Health Insurance

• Medical coverage with multiple plan options
• Dental
• Vision

Health Accounts

• Health Savings Account (HSA) with up to $500 employer match annually for eligible plans
• Flexible Spending Account (FSA): Healthcare, Dependent Care, and Parking & Transportation

Voluntary Insurance

• Short-Term Disability
• Voluntary Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity

Wellness & Support

• Long-Term Disability - Employer Provided
• Wellness platform
• Employee Assistance Program (EAP) - free, confidential support for life's challenges
• Employee recognition program, company events

Time Off & Development

• Paid Time Off (PTO), plus 6 paid holidays
• Tuition assistance

We recognize that every employee's needs are unique - that's why we offer flexible options so you can build the coverage and resources that work best for you and your family.