Spa Front Desk Associate

Join The Team At Massage Heights

Our brand purpose is to Elevate the Lives of the People we Touch. Join the Massage Heights team to help us inspire, educate, and promote a balanced lifestyle for every member and guest.

Benefits include dental insurance, employee discounts, opportunity for advancement, vision insurance, and flexible scheduling. We also offer growth opportunities, paid training, a digital workspace, stunning retreats, the Massage Heights Family Fund, and competitive pay with commission.

Schedule/expected work hours include 68-hour shifts, full and part-time positions available, a required 1 weekend shift, and days and evening shifts available.

Responsibilities involve educating guests confidently and effectively about services and products, achieving monthly sales targets through membership and gift card sales, providing exceptional service by listening, communicating, and responding to guest's needs, excellent phone etiquette with an upbeat tone and strong articulation, promoting the therapeutic/wellness benefits of massage therapy and skin therapy, and developing and maintaining positive relationships with team members and guests.

Qualifications include exceptional guest service and communication abilities, previous experience in sales, retail, or guest services, proficiency with basic computer software and quick to learn new systems, a fast learner with a positive and energetic demeanor, strong critical thinking skills, especially in resolving customer conflicts, passion for interacting with people and consistently delivering outstanding service, and thriving in collaborative team settings.

Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests' wellness goals through providing therapeutic and healing services.

Company values include being loyal, authentic, passionate, and diligent.