IT Operations Analyst
Highbrow LLC
Job Title: IT Operations Analyst Job ID: 2024-13142 Job Location: Ft. Pierce, FL or Port St Lucie, FL (Hybrid – 2 days/week) Job Travel Location(s): # Positions: 1 Employment Type: W2 Duration:Long Term # of Layers:0 Work Eligibility:All Work Authorizations are Permitted – No Visa Transfers Key Technology:Windows, Linux, ServiceNow, JIRA, MS Office suite Job Responsibilities: Work independently in a senior/lead role on a diverse range of tasks and may be relied upon to coach/ educate others. Act as subject matter expert and consult with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution. Lead the support of highly complex and/or comprehensive applications/systems and/or business lines. Identify root causes and implement targeted and controlled remediation plans. Administer business applications in co-ordination with appropriate stakeholders. Review, participate and implement procedures. Research industry standards, best practices and new innovations in technology and make recommendations. Design, review, and integrate all application requirements, including functional, security, integration, performance, quality, and operations. Act as the lead for other support analysts on the team. Skills and Experience Required: Required: 7+ years’ experience 2-3 years’ recent hands-on experience with Windows/Linux. 5+ years recent hands-on on ServiceNow, & JIRA ticketing system. 5 years of experience with MS Office suite (especially MS Excel & MS PowerPoint) Must be available to work after hours as needed to support system changes. Able to lift heavy workstations and monitors. Must be available to do OT (Over-time) when required. Must be available to work overnight on the third shift. Ability to perform remote troubleshooting and provide clear instructions. Customer-oriented attitude. Fast-paced, high-pressure environment. Highly motivated, energetic with great communication skills Desired: LINUX Scripting and Java experience. Education: Bachelor’s degree or Technical Certificate required or work experience equivalent to bachelor’s degree #J-18808-Ljbffr Highbrow LLC
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