ServiceNow Senior Technical Consultant

Must Have Technical/Functional Skills


The ServiceNow Technical Developer will design, configure, and develop solutions on the ServiceNow platform, specializing in IT Service Management (ITSM), IT Asset Management (ITAM), ITOM and/or CSM/FSM modules. This role requires strong technical expertise, scripting skills, and experience in implementing complex workflows and integrations.

Key Responsibilities


Development & Configuration


Customize and configure ServiceNow ITSM, ITOM and CSM modules, including Incident, Problem, Change, Service Catalog, and Case Management.


Develop workflows, Flow Designer flows, and automation scripts.


Create and maintain UI policies, client scripts, business rules, and script includes.


Integration


Build integrations using REST/SOAP APIs, MID Server, and Integration Hub.


Ensure secure and scalable integration with external systems (CRM, ERP).


Platform Administration


Manage instance upgrades, cloning, and performance optimization.


Configure CMDB, discovery, and asset management.


Quality & Compliance


Adhere to coding standards and ServiceNow best practices.


Ensure compliance with ITIL processes and security guidelines.


Required Skills & Qualifications


Experience


8-10 years in ServiceNow development, with hands-on ITSM, ITAM, and/or ITOM, CSM implementation experience.


Technical Skills


Proficiency in JavaScript, Glide API, HTML, CSS, Jelly, and AngularJS.


Strong knowledge of ServiceNow scripting and configuration.


Experience with Flow Designer, Integration Hub, and Orchestration.


Certifications


ServiceNow Certified System Administrator (CSA) Mandatory.


Certified Implementation Specialist ITSM and ITOM , CSM Preferred.


Certified Application Developer (CAD) Good to have.


Soft Skills


Excellent communication and stakeholder management.


Ability to work in Agile/Scrum environments.

Roles & Responsibilities

Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors and Event rules

Integration : Hands-on experience with integrating ServiceNow with other CMDB tools and enterprise monitoring systems

Familiar with scripting technology such as JavaScript, PowerShell, Perl, wmi, ssh, python, Xpath, SNMP•


App Engine : Expertise in Custom module implementations

Working experience on Workflow administration, ServiceNow Reporting, Form/UI configurations, Notifications, data imports, custom scripting

Experience in identifying opportunities for process automation and optimization using advanced ServiceNow features

Salary Range: $140,000-$190,000 a year

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