ServiceNow Form Senior Developer

Role Name

ServiceNow Form Senior Developer

Location

Dallas, TX

Role Summary

The ServiceNow Form Senior Developer is responsible for designing, configuring, and optimizing advanced ServiceNow forms and user interfaces to enhance user experience and ensure data integrity. This role requires strong hands-on expertise in ServiceNow Studio, Form Designer, scripting, and Now Assist / GenAI capabilities , working closely with business stakeholders to translate requirements into scalable platform solutions.

Key Responsibilities

Form Design & Configuration

• Design and develop custom forms using ServiceNow Studio and Form Designer .
• Configure form layouts, views, related lists, and UI behaviors for optimal usability.
• Implement Client Scripts , UI Policies , and Business Rules to create dynamic and responsive forms.
• Ensure forms follow ServiceNow best practices for performance, accessibility, and maintainability.

Platform Development & Scripting

• Develop and maintain scripts using JavaScript , Glide APIs , and UI scripting.
• Work with ServiceNow data models, table relationships, and platform architecture.
• Utilize Flow Designer and low-code/no-code tools to automate form-driven processes.

Now Assist & GenAI Enablement

• Design and support solutions leveraging Now Assist and ServiceNow GenAI capabilities .
• Enhance form-driven workflows using AI-assisted recommendations, summaries, and automation.
• Collaborate with stakeholders to identify GenAI use cases aligned with ServiceNow processes.

Collaboration & Requirements Gathering

• Partner with process owners and business stakeholders to gather and refine requirements.
• Translate functional requirements into technical form configurations and solutions.
• Provide guidance on best practices for form usability and user experience.

Testing, Support & Documentation

• Perform unit testing, debugging, and validation of form configurations.
• Support ServiceNow upgrades and troubleshoot form-related issues.
• Document configurations, scripts, and design decisions for ongoing support.

Required Skills

• Strong experience with ServiceNow form design and configuration .
• Proficiency in JavaScript , Glide scripting , and UI scripting .
• Hands-on experience with ServiceNow modules such as:
• Incident
• Change
• Service Catalog
• Solid understanding of ServiceNow data model, relationships, and platform architecture .
• Experience with Flow Designer and low-code/no-code development.
• Strong problem-solving and communication skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) - preferred.
• Experience working in large enterprise or MSP environments.
• Exposure to ServiceNow UI Frameworks (UI Builder, Workspace experience).
• Knowledge of accessibility and responsive UI design standards.