Guest Service Representative

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering results-driven treatments and exceptional hospitality in an elevated serene environment. Our Guest Service Center is often a guests very first impression of Woodhouse every call is a chance to build trust and set the tone for a five-star experience.

The Opportunity

We are seeking a warm sales-savvy Guest Service Center Representative to convert inquiries into confirmed secured appointments from our central Guest Service Center. This is a revenue-generating role where your ability to listen recommend the right services and secure bookings directly impacts business performance.

What Youll Do

Answer inbound guest calls within 3 rings using our standard greeting

Recommend services and enhancements based on guest needs

Book appointments accurately in Meevo across all locations

Secure a card on file for every booking to hold the reservation

Resolve guest concerns and follow up with at-risk guests

What Were Looking For

1 years of customer service experience preferably phone-based

Excellent verbal communication and active listening skills

Comfort with sales conversations and suggesting upgrades

Attention to detail and accuracy in data entry

Flexible schedule including some evenings and weekends

What Success Looks Like

Achieving a 35% enhancement/upsell rate

Zero booking errors

Converting hesitant callers into confirmed excited guests

What We Offer

Performance bonuses available for exceeding KPI targets

Benefits available for full-time employees

A clear career growth path into Front Desk Assistant Manager or Operations roles

Continuous training on services scripts and systems

If you love connecting with people over the phone and want to be the first five-star impression of Woodhouse wed love to meet you.

To apply email your resume to or visit Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse we provide self-care that lasts. We believe that wellness and luxury should be accessible and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others Join us at Woodhouse where youll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001 Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages facials body treatments rituals and more we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85 locations nationwide we are the gold standard of neighborhood spas powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

Required Experience:

Unclear Seniority