Technical Proposal Development Coordinator

cb20 is an award-winning provider of managed IT and audio-visual services, proudly serving organizations across New York, Massachusetts, and the greater New England region. With over 30 years of experience, a team of world-class engineers, and trusted partnerships with the world's leading hardware and software providers, we deliver confidence, security, and above all "An Experience Above".

cb20 won the Albany Business Review Best Places to Work and Albany Times Union Top Places to Work five years in a row. In 2025, cb20 achieved the #1 spot in the over 100 category at the ABR Best Places to Work event. People are cb20's greatest asset.

Summary

The Proposal Development Coordinator is responsible for managing the proposal request ticket queue submitted by the Sales team. This role collaborates closely with internal stakeholders to deliver high-quality proposals that consistently meet Operational Level Agreement (OLA) targets. Key responsibilities include prioritizing and driving requests through the queue while maintaining accuracy and professionalism.

The coordinator also leads the development of complex proposal responses, including Requests for Proposals (RFPs). Additional responsibilities include participating in customer requirements gathering sessions, providing administrative duties for responses, and conducting vendor research as needed.

Duties and Responsibilities

• Manage the ticket queue of requests from the sales team for proposals, ensuring timely and efficient response and fulfillment.
• Meeting and exceeding agreed upon proposal development KPIs.
• Collaborate with the Manager of the Win Lab and the technical team (pre-sales engineers) to develop and deliver high-quality proposals that meet customer needs and expectations.
• Participate in requirements gathering with customers, as needed, to understand their pain points, goals, and desired outcomes.
• Research and evaluate vendors, products, and solutions, as needed, to provide the best fit for customer requirements and budget.
• Provide expertise and guidance to the sales team and customers, as needed, to explain and demonstrate the proposed solutions.
• Ensure compliance with company policies, procedures, and standards, as well as industry best practices and regulations.
• Working with the technical team; develop proposal high-quality documents including Executive Summaries, Scopes of Work, Deliverables, Assumptions, Customer Requirements, and Exclusions.
• Develop pricing strategies for service proposals in conjunction with the Manager of the Win Lab.
• Responsible for owning and driving RFP response processes, including but not limited to managing all deliverables, calendar of events, driving the collective response team, preparing the final proposal document and deliverables.
• Maintain consistency in deliverables across the organization and to cb20 existing and future customers.
• Strive to understand the technical aspects of cb20's Service Catalog to improve skills and knowledge in the IT field.

Qualifications and Skills

• Bachelor's degree or equivalent work experience.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences. Excellent written communication skills.
• Strong analytical and problem-solving skills, with the ability to think creatively and strategically.
• Extremely resourceful, self-starter, and outcome driven.
• Strong organizational and time management skills, with the ability to prioritize and multitask in a fast-paced environment.
• Strong customer service and teamwork skills, with the ability to build and maintain positive relationships with internal and external stakeholders.
• Exceptional attention to detail, especially for deadlines, deliverables, grammar, content accuracy, administrative tasks.
• Familiar with technical writing for RFPs and bids pertaining to: IT Networking services, Data Center services, Audio-Visual projects.