Interview Operations Lead -Associate- Fully Onsite

Interview Operations Lead - Associate

The Interview, Scheduling, Logistics team is looking for an Interview Operations Lead Associate to lead recruiting suite operations with clients to deliver on people initiatives and talent strategy.

Responsibilities:

Leadership & Multi-Site Coordination

• Team Lead: Directly lead a team of interview facilitators across three distinct geographic locations supporting in-person interviews
• Operational Oversight: Prepare and maintain the scheduling and facilitation operations for three dedicated recruiting suites. Ensure all processes are documented and maintained to care for a seamless in-person experience for both candidates and interviewers.
• Escalation Management: Serve as the primary point of contact for complex interview facilitation issues for both candidates and internal business partners
• Strategic Partnership: Collaborate closely with recruiters to ensure the end-to-end hiring process is executed flawlessly
• Complex Scheduling: Negotiate schedules across multiple time zones and stakeholder calendars to organize efficient interview

Candidate Experience & Travel Logistics

• Travel Management: Oversee all travel details and coordinate communications between candidates and the preferred vendor
• Inquiry Resolution: Manage the shared mailbox dedicated to candidate travel, ensuring timely and professional responses
• Employee Branding: Act as a brand ambassador, effectively selling the company culture and value proposition to top talent

Financial and Data Integrity

• Expense Management: Handle all financial administration, including billing, invoices, purchase orders, and reimbursements for candidate travel
• Reporting: Prepare materials, data reports, and files required for high-level interview debriefs and consensus meetings
• Confidentiality: Maintain strict control over confidential files and privileged candidate information to ensure data privacy

Key Skills

• Project Management
• Stakeholder Management
• Financial Literacy

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience with interview scheduling and facilitation operations
• At least 1 year of experience in Project Management or at least 1 year of experience in Process Management

Preferred Qualifications

• Bachelor's Degree
• Professional Human Resources Certification or Project Management Professional Certification
• 1+ year of experience in Human Resources

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $73,300 - $83,700 for HR Associate

Richmond, VA: $66,700 - $76,100 for HR Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to View email address on click.appcast.io

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).