Senior Luxury Travel Advisor

Marchay is an exclusive membership-based luxury travel service that caters to some of the world's most sophisticated travelers. With a curated network of private homes, villas, and luxury hotels worldwide, Marchay offers unparalleled personalized service and exceptional travel experiences.

We are seeking a Senior Luxury Travel Advisor to lead and inspire a team of travel professionals dedicated to delivering bespoke travel planning and execution for our discerning members. This role requires deep industry knowledge, strong leadership skills, and a passion for crafting unique, high-end travel itineraries.

Key Responsibilities:

• Lead and manage a team of Luxury Travel Advisors, fostering collaboration and excellence in client service.
• Maintain close relationships with high-net-worth members to understand their travel preferences and deliver personalized travel solutions.
• Oversee and contribute to the development of highly detailed, customized travel itineraries involving luxury accommodations, private villas, premium air travel, and exclusive experiences.
• Coordinate with global suppliers including hotels, destination management companies (DMCs), villa agencies, and local concierges to ensure flawless trip execution.
• Drive continuous improvement initiatives to enhance member experience and operational efficiency.
• Provide mentorship, training, and guidance to team members to develop their skills and industry knowledge.
• Stay up-to-date with emerging luxury travel trends, new destinations, and industry advancements.
• Manage multiple complex trips simultaneously with meticulous attention to detail.

Requirements

• Minimum of 5 years experience in luxury travel advisory, with proven leadership experience preferred.
• Deep knowledge of luxury travel products, services, and suppliers globally.
• Exceptional client relationship management skills and a strong commitment to delivering personalized service.
• Excellent organizational, communication, and negotiation skills.
• Proficiency with CRM systems, booking platforms, and travel technology tools.
• Ability to multitask and manage competing priorities efficiently in a fast-paced environment.
• Based in North America and able to work Eastern Time Zone hours.
• Experience with Sabre GDS, Salesforce CRM, or similar tools is a plus.
• Demonstrated ability to lead and motivate a team towards high performance and excellent client outcomes.

Benefits

• Competitive Compensation: Annual salary with a performance-based, discretionary bonus

• Comprehensive Benefits:  Fully covered medical, dental, and vision insurance
• 401(k) Plan:  Access to our retirement savings program
• Generous Time Off:  Ample PTO plus company holidays to recharge and reset
• Career Growth:  Opportunity to develop toward a senior finance leadership role, with increasing ownership of P&L, budgeting, and strategic decision-making over time
• Flexibility:  Remote work environment with the ability to manage your schedule effectively
• Innovative Market Leader: Join a forward-thinking company with a proven track record, backed by the influence, resources, and stability to keep breaking new ground.