Nurse Educator LPN Ambassador Center of Excellence (Hybrid Role) in Durham, NC

Nurse Educator (LPN) Ambassador Center of Excellence (ACE)

Patients are at the center of our business strategies. The Nurse Educator - Patient Engagement Center Program is an educational-based program designed as a resource for patients living with chronic diseases that have been prescribed for specific medications. The Nurse Educators provide patient-focused education to assist patients to better manage their disease state and access appropriate resources associated with their prescribed medication. Nurse Educators are responsible for participating in one-on-one communications with patients. The Nurse Educator interacts with enrolled patients by telephone, video platforms, email, and SMS (text) strictly following the guidelines of the program. The Nurse Educator program is educational based. Nurse Educators do not provide medical advice or work clinically within this role.

The Nurse Educator will:

• Coordinate and facilitate the connection between patients and program approved, patient-based resources.
• Provide educational training to patients on specific disease states and medication administration as prescribed by their Healthcare professional.
• Provide education to foster appropriate dialogue between patients and health care providers.
• Support treatment decisions made between the patient and healthcare provider.
• Provide product-related training as outlined in the program guidelines.
• Any additional duties assigned by program management.

Job Qualifications:

• Active LPN nursing license in primary residency state of North Carolina required
• Posses or be willing to begin the process of obtaining a Compact multi-state license upon start date required.
• Posses or be willing to begin the process of obtaining a California nursing license upon start date required.
• 3+ years clinical experience in healthcare to include hospital, home health, pharmaceutical or biotech preferred.
• Nurse educator experience preferred.
• Valid driver's license required.
• Direct interaction with patients and support for persistence and compliance experience.
• Knowledge of clinical data and pharmacology.
• Prior experience working in a virtual or call center environment and providing patient education telephonically preferred.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization of key projects and deadlines.
• Demonstrated effective presentation skills; ability to motivate others; excellent interpersonal (written and verbal) skills with demonstrated effectiveness to work cross functional and independently.
• Demonstrated ability to work and drive results and with enthusiasm.
• Demonstrated ability to develop and execute plans in an independent environment.
• Demonstrated ability to take initiative and vision, challenge existing assumptions and interpretations.
• Demonstrated ability to effectively build relationships with third parties using good negotiation skills.
• Demonstrated ability to adapt to changing work environments and responsibilities.
• Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
• Bilingual in English/Spanish preferred.
• Must be able to work a flexible schedule, including coverage across multiple shifts: (8am 5pm, 9:30am 6:30pm, 11am 8pm) as needed to support patient needs
• Flexibility to support patients on Mountain or Pacific time zones as assigned.
• Must be flexible to work weekends or evenings as needed.
• Travel <20%
• Duties may require compliance with client requirements that all those performing services on-site be fully vaccinated.

This hybrid position will take place primarily in an office setting in the Raleigh/Durham area, NC.