Office Specialist

Job Description Job Description About the Role: Join J & K Communications Inc. as an Office Specialist, where you will play a vital role in ensuring our operations run smoothly. Located in the heart of Indianapolis, IN, we are dedicated to providing exceptional communication solutions for our clients. Primary Function The Office Assistant is responsible for supporting the daily administrative, customer service and operational functions of the Indianapolis office. This role serves as a central point of contact for customers for the Indianapolis office to ensure efficient office operations, accurate order processing, and a high level of customer service. This position requires strong organizational skills, attention to detail, effective communication, and the ability to manage multiple priorities in a fast-paced environment. Essential Duties and Responsibilities The following duties are representative but not all-inclusive. Additional responsibilities may be assigned as business needs evolve. Customer Service & Front Office Support Serve as a primary point of contact for customers via phone, email, and in person Greet customers and assist with counter sales as needed Respond to customer inquiries and follow up to ensure timely resolution Establish, update, and maintain accurate customer records and files Office Operations & Coordination Support daily office operations and administrative procedures Coordinate incoming and outgoing communications (email, phone, and mail) Manage office supplies, radios, and parts inventory for the location Collaborate with purchasing and other departments to support operational needs Assist with staging and auditing job boxes before and after jobs are completed Shipping, Receiving & Equipment Processing Check in radios and equipment received from customers, technical staff, and factory returns Inspect incoming equipment and coordinate outgoing shipments Process inbound and outbound UPS shipments Work Environment & Expectations Primarily office-based with occasional light warehouse or equipment handling duties Professional interaction with customers, vendors, and internal team members The role operates independently for much of the workday and is expected to take ownership of responsibilities, manage priorities effectively, and seek guidance when needed. Consistent punctuality and regular onsite attendance during scheduled work hours are essential functions of this role. Must maintain a positive, professional demeanor and represent the company appropriately This position is part-time with hours scheduled from 9A-2P, M-F.