Bilingual Customer Care Representative - On Site

Join Our Team at MTM Health!

At MTM Health, it’s more than transportation—it’s personal. We believe every passenger deserves compassion, dignity, and exceptional service. To make that happen, we’re looking for passionate, driven individuals who want to make a real difference in the lives of those we serve.

As part of our growing team, your work will directly impact the communities around you by helping remove barriers to care and improving quality of life. Our culture thrives on innovation, collaboration, and growth—giving you room to advance, contribute, and shape the future of our industry.

Why Choose MTM Health?

• Make a meaningful impact every day
• Join a team that values your voice, ideas, and contributions
• Be part of a company that consistently exceeds NCQA standards for customer service
• Enjoy a supportive environment, including multilingual assistance available 24/7, 365 days a year

If you're ready to transform lives and grow your career, apply today and help us break down community barriers—together.

Now Hiring: Customer Care Representatives

Location: Onsite - Norton, VA
Hourly Rate: $17.00 ($19.00/hr for bilingual English/Spanish) (Extra pay for evening, weekend and overnight shifts)

Also offering $500 referral bonuses!

What Will Your Job Look Like?

Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you’ll:

• Handle inbound calls from members, clients, and facilities
• Take on 60–80 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

What You’ll Need:

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Must be proficient in English and Spanish
• Basic typing and computer skills with strong navigation abilities

Benefits Without Barriers

Our Total Rewards program goes beyond a paycheck. We provide benefits designed to support you and your family, including:

• Health, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• FSA and HSA plans
• Wellness programs with incentives
• Voluntary and ancillary benefits

Additional Perks

• Pay on Demand
• Paid time off + holiday pay
• Birthday holiday
• Maternity/paternity leave
• Continuing education reimbursement
• MTM Perks discount program
• Career development and advancement opportunities

MTM Health is Proud to Be an Equal Opportunity Employer

We welcome diversity and celebrate the unique perspectives each candidate brings. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.

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