Personal Lines Account Manager

OVERVIEW Account Manager – Property & Casualty Location: Hybrid (flexible) | Syracuse, New York At Alera Group, our Property & Casualty team helps businesses protect their assets, manage risk, and plan confidently for the future. We’re seeking an Account Manager who will support risk strategy, client service excellence, and operational accuracy. About Alera Group Alera Group was founded in 2017 and has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, and Financial Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. Why Alera Group Meaningful Impact: Help clients and employees navigate programs that drive retention, engagement, and satisfaction Growth & Learning: Opportunities to deepen your expertise and gain exposure to a variety of clients and industries Collaborative Culture: Work in a team-oriented environment that values accountability, partnership, and the principles of The Collaborative Way RESPONSIBILITIES What You’ll Do / Your Impact Client Partnership & Risk Strategy Support clients with coverage placement, renewals, claims coordination, policy analysis and day‑to‑day servicing across personal lines accounts including home, auto, umbrella and flood Collaborate with carriers and underwriters to obtain quotes, submit documentation and resolve service requests efficiently Contribute to retention and growth initiatives through account reviews, remarketing, account rounding and cross selling Evaluate client exposures and recommend coverage changes while clearly explaining options to support informed decision making Operational Excellence Maintain documentation in agency management systems such as Sagitta ImageRight or similar platforms Ensure compliance with underwriting guidelines, internal procedures and policy accuracy standards Support audits, reporting and workflow management as needed Manage account servicing activities with accuracy, timeliness and attention to detail Strategic Contribution Assist in identifying coverage gaps, exposures and risk mitigation strategies Partner on new business opportunities by supporting submissions and client transitions Contribute to process improvements that enhance client experience and operational efficiency QUALIFICATIONS What You Bring Required Two or more years of Personal Lines Property and Casualty account management experience Strong knowledge of personal lines coverages and underwriting requirements Strong communication and relationship management skills Ability to manage multiple priorities in a dynamic environment Preferred Valid Property and Casualty license Experience with Vertafore Sagitta ImageRight or similar systems Comfort with rating tools and Microsoft Office applications Strong analytical and problem solving capability Core Competencies Detail orientation Accountability and follow through Collaborative mindset Client first thinking ADDITIONAL INFORMATION Compensation: Hourly range: $24 – $28 per hour. Eligible for performance-based bonus: Yes. Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more. Work Model: Hybrid (flexible). Local to Syracuse, New York. Professional Development – Alera Group Academy At Alera Group, growth isn’t left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career. Role-specific learning paths Leadership development programs Technical and compliance training Industry certifications and continuing education support Peer learning and knowledge-sharing communities Whether you’re deepening technical expertise or preparing for leadership, we’re invested in helping you grow. Licensure & Certifications (If Applicable) Active State Property & Casualty License Ability to obtain required licensure within 6 months of hire Ongoing continuing education to maintain active status We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. #J-18808-Ljbffr