Sr. Customer Assistance Representative- Mentor

Customer Assistance Representative Sr (CAR Sr)Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support in home city branches or airport locations.Opening available at the following branch location:8585 Mentor Ave Mentor, OH 44060-5821This is a full time position with a starting rate of pay $16.50/hour based on a 40 hour work week.We offer a robust Benefits Package including, but not limited to:Paid Time Off, starting with 14 days off in your first year + 6 paid holidaysHealth, Dental, Vision insurance; Life Insurance; Prescription coverageEmployee discounts on car rentals, car purchases and much more!401(k) retirement plan with company match and profit sharingSchedule:Monday: 7:30 AM - 6:00 PM (1-hour lunch)Tuesday: 7:30 AM - 5:00 PM (1-hour lunch)Wednesday: 7:30 AM - 12:00 PMThursday: 7:30 AM - 5:00 PM (1-hour lunch)Friday: 7:30 AM - 6:00 PM (1-hour lunch)Saturday - OffSunday - OffResponsibilities include:Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other servicesUse Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingPerform miscellaneous and backup duties job-related duties as assignedSeek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/VeteransMust be at least 18 years oldMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.High School Diploma or G.E.D. requiredMust have a minimum of 1 year of customer service experienceMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 yearsNo drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).