Customer Service Representative

Veterinary Client Care Representative | $16/hr + up Depending On Experience | Applicable Shift Differential ($5/hr during the hours of 12am-8am) | 4x10s | 6am-4pm | Rotating Weekend Schedule Full-Time | Ozaukee, Wisconsin Benefits of Working at WVRC: Employer Paid Benefit Options - Medical - Dental - Vision HSA & Flexible Spending Plan Options Short & Long- Term Disability Options Paid Time Off (3 weeks accrual per year) 401k - Retirement Savings Plan Uniform Allowance Veterinary Service Benefits Onsite Veterinary Social Worker available to employees & clients Qualifications Excellent interpersonal skills and able to develop and maintain positive working relationships with others Have a fundamental knowledge of windows based computer programs Proven effective communication and the ability to multitask and prioritize Willing and able to provide exceptional customer service A motivated and dedicated individual who is self‑motivated to provide exceptional service Responsibilities Welcome our clients in a friendly, helpful, and compassionate manner Prepare and review documents and medical records accurately and completely Educate and advise clients regarding WVRC services and practices Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times Process invoices and payments accurately Update and maintain client/pet records and files in accordance with hospital legal requirements Assist with other administrative duties such as scanning, faxing, emailing, for example Support team to reach common goals Ability to recognize and seek guidance in all client‑related cases where protocol does not apply WVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other. Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. 10753001 #J-18808-Ljbffr