Telecommunicator Trainee

Telecommunicator

Our Telecommunicators talk to people on their worst days and help them through distressing events by answering 911 calls. Telecommunicators are calm in crisis and great at multi-tasking, with skills in technology and customer service. Job duties include training in emergency communications, answering 911 calls, communicating with police officers and firefighting personnel, conducting criminal background checks, dispatching emergency personnel and resources; maintaining records and creating reports.

The Telecommunicator Trainee works 12 hour rotating shifts every 28 days covering 14 shifts. Full-Time Shifts 6 AM - 6PM and 6 PM to 6 AM, 12 hour rotating day and night (14 shifts per month) Part-Time Shifts 20 hours per week 2 - 10 hour shifts one week 3 shifts- 6 hours, 8 hours, 8hours the next (rotating day and night)

Performs on the job training in emergency communications, answers 911 calls, communicates with police officers and firefighting personnel, conducts criminal background checks, dispatches emergency personnel and resources; maintains records; creates reports. Receives and transmits messages primarily by radio and maintains radio log on shift work. Receives emergency calls, determines location and nature of emergency and dispatches appropriate personnel and equipment. Answers incoming telephones through administrative and emergency phone lines. Determines the nature of the call. Operates phone line for the hearing impaired. Enters the call into the Computer Aided Dispatch (CAD) system and dispatches the personnel and equipment. Monitors separate radio frequencies. Handles paging for police, fire and special units. Operates DCI computer to communicate with other law enforcement agencies throughout the state and nation. Enters, clears, cancels and modifies stolen items and wanted or missing persons. Monitors alarms; dispatches appropriate personnel; enters information into alarm log. Maintains logs on public works problems such as holes in the street, water leaks, traffic control signals that malfunction, etc. Issues case numbers for police reports when requested by officers. Fills out daily report sheet for communication center activity for the shift. Performs related tasks as required.

Any combination of education and experience equivalent to graduation from high school.

General knowledge of the methods of operating two-way communications systems; general knowledge of radio code system and teletype procedures; general knowledge of the geography of the city and location of important buildings; ability to type at a reasonable rate of speed; ability to speak distinctly; ability to deal with the public under stressful conditions and remain calm; ability to operate standard office, data entry and computer equipment and communication consoles; ability to establish and maintain effective working relationships with associates and the general public. The City of Jacksonville is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, sex, national origin, age, marital status, religion, or disabilities unrelated to the essential function of the position. Part of the application process for positions with the Jacksonville Telecommunications Division includes skills testing. There are two online assessments for this position. The first is a short, home-based Keyboarding and Computer Skills assessment and the second is a more job-specific assessment conducted by the City of Jacksonville Human Resources Department and lasts from 45 minutes to an hour. You may be contacted regarding these tests via email or text messaging to complete them online. Test results are stored and available to the Jacksonville Telecommunications Division as part of your application package. The length of the application process will vary based on the number of applicants, the number of vacancies and the needs of the department, but will normally run from three to six weeks. Applicants who fail to successfully complete the Telecommunicator application process are eligible to reapply after 12 months from the date of their previous application. Any persons needing physical assistance or special accommodations In order to facilitate this testing requirement should contact the Human Resources Department at View phone number on click.appcast.io.