Customer Service & Operations Coordinator

Customer Service & Operations Coordinator (Open) Location: Houston, TX (HO) - Bulk cryo logistics - Maritime Overview The Innovation and Development Division (IDD) drives the innovation strategy for the Hubs and Operations, and contributes to the Group's transformation. It is responsible for imagining, developing and incubating new solutions until they are brought to market, particularly when it comes to offers with a high technological content (including digital and IT). IDD gathers more than 3,000 employees from 70 nationalities at 60 sites. Key Responsibilities First point of contact with clients and global Business Development Managers Providing quotation to meet customer requests and processing sales orders Assisting with all business operational activities, certification of assets, and working with local facilities to ensure assets are filled and mobilized to offshore standards, including but not limited to IMCA & BS12021 Maintaining excellent service and good customer relations Participating in team meetings as required, including UK and Regional for all Offshore Energies activities Managing logistics to meet customer requirements and assisting in the creation of freight-related documentation Source quotes from freight companies to ensure competitive offers are received Participating in continuous improvement initiatives as required Maintaining accurate records for all invoices, payments and customer documentation Assisting with the month‑end process, ensuring procurement costs are accounted for in the ERP system Participating in month‑end billing and ensuring it is completed on time Participating in the credit collection process with the credit control department Providing support as per business needs Qualifications At least 3 years of experience in Logistics, Supply Chain, or Business Team player Task‑oriented and focused on delivering results Strong time‑management skills and ability to manage competing priorities in a fast‑paced environment Confident with the operation of Google Office applications Comfortable working independently and as part of a small established team Residency in Houston is preferred, with willingness to travel in the Houston metropolitan area Preferred Qualifications Degree in Logistics, Supply Chain, or Business Excellent communication skills; Spanish bilingual a plus Benefits Comprehensive Family Benefits: Medical, Dental, Vision, Life, AD&D, and Disability Insurance Support for Parents: Up to 14‑week paid childbirth benefits Future Security: 401(k) retirement plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time Early Access: Benefits start after 30 days of employment (Day 1 for Air Liquide) Diversity & Inclusion At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, customers, communities, and cultures worldwide. We welcome and consider applications from all qualified applicants, regardless of their background. #J-18808-Ljbffr Air Liquide USA LLC