Sales Manager

Job Description

Job Description

Location : Miami, FL (On-site)
Job  type : Full-time

As Sales Manager, you will be responsible for driving sales revenue, developing sales team performance, and ensuring a high standard of execution across all sales floor operations. This role is not designed to function as an additional sales associate, but rather as a coach and sales leader who leads from the floor through real-time performance management, structured coaching, and strong operational oversight. You will act as the primary link between Sales, Marketing, Fulfillment, and Events, ensuring product launches, promotions, and activations are executed with clarity and intention to maximize foot traffic, conversion, and long-term customer loyalty.

Key Responsibilities

Sales Performance & Metrics Management

• Drive daily revenue targets and ensure consistent pacing toward sales goals

• Monitor real-time performance using POS data and on-floor observation

• Track and analyze ARPs and individual performance metrics across the team

• Identify trends, gaps, and opportunities, and implement immediate adjustments

Coaching, Leadership & Culture

• Lead from the floor through active coaching, zoning, and observation

• Provide real-time feedback and structured development for Sales Leads and Associates

• Conduct regular 1:1s focused on performance, communication, and growth

• Build and maintain a culture of accountability without fear-based management

Staffing, Operations & Floor Execution

• Oversee scheduling, attendance, and staffing coverage to meet business needs

• Ensure SOPs are consistently executed by the sales team

• Maintain high standards of sales floor merchandising and presentation

• Address performance and behavioral issues promptly and effectively

Training & Development

• Own onboarding and training of all new sales hires

• Ensure team proficiency in POS systems, product knowledge, and sales approach

• Track and document training progress and readiness for independent work

• Develop Sales Leads to effectively manage and coach their teams

Sales Coordination Across Departments

• Coordinate with Marketing, Fulfillment, and Events to support sales execution for launches and promotions

• Ensure the sales team executes marketing initiatives and event-related promotions on the floor

• Communicate product priorities and promotional focus to the team

Sales Reporting & Execution

• Provide regular updates on performance, staffing, risks, and opportunities

• Document coaching, escalations, and performance trends

• Recommend improvements to sales processes and team performance

• Support long-term planning through data-driven insights and execution

Compensation & Benefits

Paid Time Off: 20 days annually, subject to blackout dates based on event scheduling
Healthcare Coverage: Health insurance coverage (beginning 90 days after start date)
Retirement Plan: 401(k) with employer matching (beginning 90 days after start date)

Employment Status & Compliance

At-Will Employment:
Your employment with PPG Event Management is at will, meaning that either you or PPG Event Management may terminate the employment relationship at any time, with or without cause or prior notice, subject to applicable law. Nothing in this offer letter or any other communication should be interpreted as a contract for employment for any specific duration.

Compliance & Eligibility:
This offer is contingent upon your ability to legally work in the United States and successful completion of required onboarding documentation, including employment eligibility verification (Form I-9), tax forms, and acknowledgment of company policies.

About Us

About Pro-Play Games

Pro-Play Games (PPG) is a leading gaming and collectibles retailer and events organization dedicated to building community through competitive play and exceptional customer experience. From our retail storefront to large-scale national events, our team supports thousands of players, collectors, and hobbyists each year.

At PPG, we pride ourselve