Technical Account Manager (TAM)

Ibotta is seeking a Technical Account Manager (TAM) for our Ibotta Performance Network (IPN) to join our innovative team and contribute to our mission to Make Every Purchase Rewarding. The mission for this role is to do everything possible to enable and optimize a partner’s success. The success of our partners directly contributes to Ibotta’s success. The primary focus of the TAM team is to act as the single technical operations interface connecting partners with our larger organization, fostering this mission. TAMs proactively anticipate and solve problems, drive automation and operational efficiency, and relentlessly execute improvements to our partners’ experience. This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States. If you are not based in Denver, we will offer a relocation bonus to help make your move to the Mile High City a smooth one. Responsibilities TAMs are the primary technical point of contact between IPN partners and Ibotta, serving as the Voice of the Customer and championing their business and technical requisites for achieving success. Technical and operational requirements gathering. Planning and coordination with Ibotta’s Strategic Partner Management function and other Ibotta cross‑functional teams, including UX Design, Solution Architecture, Product and Engineering. Planning and coordination of partner‑facing Ibotta‑specific technical operations and implementations, including: SLA monitoring and adherence. Cost and operational complexity minimization. Development and maintenance of IPN partner‑specific runbooks and playbooks. Upgrades and new development. Technical roadmap planning and driving partner adoption of new features. Integration testing across staging and production environments. Preparation and delivery of technology‑related elements for account reviews and discussions. Pioneering the integration of novel tools and procedures to internally optimize cost/performance, while continually enhancing the value we deliver to our partners and further empowering their accomplishments within the IPN. Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, and the belief that a good idea can come from anywhere. Qualifications 8‑12+ years of professional experience; ideally significant time in a client‑facing technical role. Prior experience as a TAM or similar for a SaaS platform is ideal. Bachelor’s degree required, preferably in Computer Science, Engineering, Analytics, or a related field. Experience with system integration and APIs highly preferred. Self‑directed and capable of making an impact with varying levels of direction. Proven track record of working cross‑functionally toward shared goals and delivering meaningful impact. Excellent attention to detail; the ability to identify areas of improvement and the drive to implement changes. Analytical skills to interpret data from logging and monitoring systems (e.g., DataDog); able to communicate insights to both technical and non‑technical audiences. Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership. Location & Compensation Location: Denver, CO (hybrid with 3 days in office). Base compensation range: $135,000 - $156,000. Equity is included in the overall compensation package. This range is specific to the United States labor market and may be adjusted based on actual experience. Benefits: medical, dental, vision, Employee Stock Purchase Program, 401(k) match, flexible time off, paid parking, snacks, and occasional meals. Relocation bonus available for out‑of‑state candidates. Applicants must be currently authorized to work in the United States on a full‑time basis. Equal Employment Opportunity Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status. Security Notice All employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, and reporting security incidents to the proper channels. #J-18808-Ljbffr