Dealer Concierge Consultant

Dealer Concierge Consultant

Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

The Dealer Concierge Consultant provides critical organizational support, working directly with MillerKnoll distribution partners to help navigate and educate a wide range of inquiries. As part of the exceptional Concierge service team, this role will act as a single point of contact that supports dealer issues across all disciplines sales, design, operations and technology.

Essential Functions:

• Act as a key contact for our dealer partners to support inquiries and represent the MillerKnoll brand experience.
• Applies problem-solving skills and executes accurate solutions to problems independently.
• Build and maintain broad knowledge on products, services, technology tools and resources across MillerKnoll contract brands; keep pace with changes.
• Communicate and translate technical, operational and product knowledge in a manner that promotes MillerKnoll profitability and strategic business objectives.
• Conducts project and order activities, processes, and provides services information as an experienced consultant to various customer segments.
• Executes independent judgment and research in development of solutions to meet customer satisfaction while minimizing business risk and maximizing dealer success. Escalates issues as necessary.
• Leverages technology platforms to perform daily functions.
• Maintains accurate record of daily communications, ongoing issues, and resolutions taken. Responsible for generating and maintaining proper documentation while complying with work instructions and departmental standards, and proposes ideas for improvements to work-flow processes.
• Maintains high dependability and creative problem solving to support daily dealer and team needs. Bring clarity and resolution in a timely, friendly and accurate manner.
• Participate in shared coverage of incoming dealer support through a variety of technology interfaces phone, email, live chat and screen share.
• Work collaboratively with cross-functional teams to resolve dealer inquiries in real time and to learn, inform and advance existing process and management.
• Performs additional responsibilities as requested to achieve business objectives.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor's Degree or equivalent years of professional experience.
• Minimum of 3 years of related experience

Skills and Abilities:

• Strong knowledge or ability to develop knowledge on MillerKnoll products, services, policies, processes, procedures and technology
• Customer-centric, thrives working with and helping people and always displays a positive and confident professional posture.
• Exceptional communication skills: verbal, written, listening, empathy, conflict resolution
• Demonstrated expertise creating and implementing alternative solutions to a request or problem
• Demonstrated ability leading and/or participating on continuous improvement teams/projects and pilot new technology, practices or business enhancements.
• Ability to use office automation/communication software in an office environment
• Extremely responsive and thorough with a strong sense of urgency.
• Able to conduct activities independent of immediate supervision and represent MillerKnoll in a professional manner.
• Comfortable working in both a collaborative team environment and independently.
• Ability to work flexible working hours if needed.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.