Field Service Technician (m/f/d)

Your responsibilities

You are responsible for independently troubleshooting and commissioning digital systems. In cooperation with our helpdesk, you set up the relevant systems on site at the customer's premises, examine the fault in detail, and make a precise diagnosis. You document the services provided and keep the entire service team up to date. You are also responsible for managing a spare parts inventory.

The area of application covers Germany, Austria, Switzerland, and neighbouring European countries.

Your profile

• Completed training in electrical engineering
• Basic knowledge of digital technology and computers. Willingness to travel approximately 70‑90% of the time and regular overnight stays in hotels (Mon‑Fri) are required and do not pose an obstacle for you.
• Professional experience in IT support or project planning is desirable.
• Experience in installing and configuring software. You enjoy working independently and in a structured manner, as well as working in a team.
• You enjoy interacting with different customers and feel comfortable in a dynamic environment.
• You are proficient in MS Office.
• You think outside the box and your approach to work is characterised by reliability and a sense of responsibility.
• Good knowledge of German, knowledge of English an advantage.
• Class B driver's licence.

Benefits

With us, you will not only benefit from exciting tasks and a strong team spirit, but also from numerous benefits that will make your everyday working life more enjoyable and promote your personal development. Here is an overview of the advantages you can expect with us:

• Mobile working.
• Full‑time and part‑time positions available.
• Electric cars, electric scooters, and electric bikes.
• Hybrid working and flexible working hours are part of our corporate culture.
• Innovative projects in the retail sector that are revolutionising brick‑and‑mortar retail—with tangible results.
• You will be equipped with state‑of‑the‑art hardware.
• You can lease an electric car and/or an electric bike through the company.
• Our modern office is easily accessible—with free parking and public transportation connections.
• Team events & celebrations: Summer parties, Christmas parties, after‑work gatherings—you celebrate our successes together.
• Office dogs are welcome.