Platform Product Lead - Trust and Safety

Responsibilities

We are the TnS-Platform Product team, sitting in TnS-RPR (Risk Prevention and Response), aiming to provide product solutions with tooling support for RPR business and XFN to inspire, preserve, and sustain trust with society stakeholders. Responsibilities: - Define and drive the product strategy for large-scale Trust & Safety and risk response platforms, balancing operational efficiency, policy enforcement quality, regulatory requirements, and reputational risk management. - Identify high-impact gaps across the end-to-end risk lifecycle - including detection, triage, escalation, enforcement, investigation, and reporting - and translate ambiguous, rapidly evolving risks into scalable product solutions. - Lead the development of AI-native and LLM-powered systems that improve reviewer productivity, decision consistency, risk intelligence generation, and automation coverage across global operations workflows. - Drive end-to-end product execution across multiple workstreams, including problem definition, prioritization, technical design alignment, experimentation, launch strategy, metrics design, and post-launch optimization. - Partner closely with Engineering, Data Science, Operations, Policy, Legal, Public Relations, Government Relations, and regional teams to align on product priorities and deliver globally compliant, operationally scalable solutions. - Build systems and frameworks that reduce extreme, reputational, and compliance risks through proactive prevention, intelligent containment, and scalable operational response mechanisms. - Define product success metrics and operational health indicators, establish monitoring and evaluation frameworks, and continuously improve system quality, automation effectiveness, and response efficiency. - Stay at the forefront of emerging AI and risk-management technologies, including agentic workflows, retrieval systems, evaluation frameworks, human-in-the-loop architectures, and operational copilots, translating innovation into production-ready capabilities. - Lead and mentor product managers while influencing cross-functional teams in a fast-moving, high-stakes environment.

Qualifications

Minimum Qualifications: - 5 years of product management experience, including significant experience leading complex platform or infrastructure products from strategy through execution. - Proven experience in Trust & Safety, Risk, Integrity, Security, Compliance, Abuse Prevention, or other high-risk platform governance domains. - Demonstrated ability to lead ambiguous, cross-functional initiatives involving multiple stakeholders, operational dependencies, and technical systems. - Strong systems-thinking capability, with experience designing end-to-end solutions that integrate automation, machine learning, operational workflows, decision systems, and human review processes. - Excellent analytical and problem-solving skills, with the ability to structure complex risk problems into scalable product strategies, operational frameworks, and measurable business outcomes. - Strong stakeholder management with proven ability to influence technical and non-technical partners across global organizations. - Experience operating in fast-paced, high-severity environments involving escalations, crisis response, regulatory, or real-world harm scenarios. Preferred Qualifications: - Experience building large-scale risk intelligence platforms, moderation systems, enforcement tooling, investigation platforms, or operational workflow systems. - Hands-on experience shipping LLM-powered or AI-agent products in production environments, including familiarity with prompt design, evaluation methodologies, retrieval systems, and human oversight models. - Deep understanding of global online safety and regulatory landscapes, including areas such as illegal harms, youth safety, misinformation, violent extremism, platform manipulation, and compliance requirements (e.g., DSA, OSA). - Experience working closely with global Trust & Safety operations teams and designing products for 24/7 operational environments. - Background in machine learning, data science, AI systems, or automation-driven platform development. - Experience managing or mentoring product managers and driving organizational product strategy.

Job Information

[For Pay Transparency]Compensation Description (Annually)

The base salary range for this position in the selected city is $228000 - $492800 annually.


Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.


Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).


The Company reserves the right to modify or change these benefits programs at any time, with or without notice.


For Los Angeles County (unincorporated) Candidates:


Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:


1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;


2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and


3. Exercising sound judgment.


Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.


TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.


We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.


About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.


Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.


We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.


Diversity & Inclusion


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.


TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at