Customer Service Call Specialist - Albuquerque

Job Summary Provides inbound customer support by handling high-volume calls, assisting clients with inquiries, and ensuring accurate documentation of customer interactions. Delivers professional and empathetic service while supporting daily operations in a fast-paced environment. Plays a key role in maintaining customer satisfaction and supporting service delivery within a medical-related setting. Essential Duties & Responsibilities Handle inbound customer calls and provide timely assistance Address customer inquiries, concerns, and service requests Accurately document customer interactions and information Manage multiple tasks efficiently in a high-volume call environment Provide clear and professional communication with customers Maintain high standards of customer service and satisfaction Collaborate with internal teams to resolve customer issues Support operational processes and service coordination Utilize basic computer systems for tracking and documentation Minimum Requirements / Skills At least 1 year of customer service experience Experience in call center or inbound support environment preferred Strong communication and interpersonal skills Good phone etiquette and problem-solving ability Attention to detail and multitasking skills Basic computer proficiency Ability to work in a fast-paced environment Medical office experience preferred Bilingual skills (English/Spanish) are a plus Work Environment Office / call-center environment High-volume inbound call handling Team-oriented and fast-paced setting #J-18808-Ljbffr Vets Hired